The Industrial Account Manager is the owner to deep dive and grow in existing & target leading customers in focusing IND application such as New Energy & Robotic.
Industrial Account Manager need to work out workable strategic plan involving account plan and implementation actions. An efficient execution is key to deliver result including getting alignment internally, convincing cross function to support, maintaining & developing good customer relationship by continuously improving NPS.
Industrial Account Manager is also expected to offer extra – ordinary customer experience by working with internal resource.
Key Responsibilities:
- Accomplishment sales revenue target
- Deep dive Focus account development include customer & TE strategy, products, quotation, quality, delivery etc.
- Engage/Enable with key distributors for IND business activities include monthly meeting, seminar, workshop, training, customer visit.
- New Emerging Industries deep dive, Nurtured potential customers for focus account.
- Proactively interface and communicate with customers & Channel & internal TE stakeholders (including CCP, Product Management, Pricing and Supply Chain) to make sure to get stakeholders support.
- Provide high quality customer support, consulting services and advice on technical-related topics concerning TE products and service.
- Provide regular project status updates to key stakeholders. Provide regular project status updates to the involved parties, especially the PM.
- Maintain regular contact with customers to understand the most updated customer status.
- Keep self learning. Understand the customer, the market, competition, technology roadmaps and trends and apply this knowledge to customer solutions.
