Workforce Management:

-Day-to-day management of a bottom-up, role-based plan for permanent and non-permanent roles, aligned to funded projects & priorities for service line(s)

-Work closely with the Ops Manager for each service line to understand workforce requirements, implement the workforce plan and drive all transactional activity

-Ensure the policies & procedures driven by Central team are adhered to by Ops Manager and hiring managers

-Perform all contingent workforce management including onboarding and offboarding, management of tenure tracking etc

-Ensure the highest data quality in Pioneer

-Management of the recruitment pipeline within service line, driving tasks to completionWorkforce Engagement:

-Supporting the Workforce China Lead in fostering a sense of community and belonging across the team, increasing engagement for staff through targeted, meaningful and consistent activity.

-Helping to shape and deliver internal CIB Technology China specific engagement plans that connect back to, and support key strategies across Technology, and the wider Bank.

-With or on behalf of the China Centre Lead, representing CIB Technology China in comms and engagement forums.

-Supporting the agenda and organisation of forums including All Hands, Town Halls, colleague exchanges, and others as appropriate – and understanding feedback data provided at these forums.

-Assisting in / creating and disseminating high quality, clear, engaging content for a range of key stakeholders.

-Working on programmes that support targeted learning across the team, driving knowledge sharing and DEI (Diversity, Equity and Inclusion) initiatives.

-Being active in, and connecting with, various DEI forums across Technology in alignment with the Engagement Lead.

-Working on initiatives that support and develop talent across the department and enable the well-being and psychological safety of the team.

-Supporting positive change across the organisation through a strong network of colleagues who contribute to culture change, comms and engagement, and support the Technology Strategy and People Strategy for GCIO

-Understanding of workforce management E2E lifecycle and recruitment processes

-Experience in the management of workforce plans and running processes to support the accuracy of those plans

-Ability to identity process improvements

-Develops and maintains long term relationships with highly critical stakeholders internally and externally

-Strong analytical and problem-solving skills, with the ability to synthesize complex information

-Strong attention to detail

-Understanding of the HSBC Group and its strategy, structures and processes

-knowledge of the external environment - regulatory, political, competitor and market

-Able to produce creative, high-quality materials using tools such as Zoom, Slido, MS PowerPoint. Strong presentation skills is advantageous.

-Excellent interpersonal skills, with the confidence to work effectively with stakeholders of varying levels of seniority across diverse networks and multi-regional geographies.

-An experienced engagement analyst (project coordinator) with experience supporting and delivering people initiatives across a wide range of topics (including but not limited to

DEI, learning & development, recognition, talent planning).

-Awareness of creating high-quality, compelling internal communications that support key messages. Interest in, and respect for branding guidelines as set out by the organisation.