-Day-to-day management of a bottom-up, role-based plan for permanent and non-permanent roles, aligned to funded projects & priorities for service line(s)

-Work closely with the Ops Manager for each service line to understand workforce requirements, implement the workforce plan and drive all transactional activity

-Ensure the policies & procedures driven by Central team are adhered to by Ops Manager and hiring managers

-Perform all contingent workforce management including onboarding and offboarding, management of tenure tracking etc

-Ensure the highest data quality in Pioneer

-Management of the recruitment pipeline within service line, driving tasks to completionWorkforce Insourcing:

-Support the scaled hiring approach for the GBGF

-Support in the education of GBGF hiring managers

-Execute actions as per workforce insourcing planTooling Strategy & Execution:

-Provide inputs/ feedback on tooling enhancements

-Participate in UAT as required

-Understanding of workforce management E2E lifecycle and recruitment processes

-Experience in the management of workforce plans and running processes to support the accuracy of those plans

-Ability to identity process improvements

-Develops and maintains long term relationships with highly critical stakeholders internally and externally

-Strong analytical and problem-solving skills, with the ability to synthesize complex information

-Strong attention to detail

-Understanding of the HSBC Group and its strategy, structures and processes

-knowledge of the external environment - regulatory, political, competitor and market