• Contribute to the development, direction and strategy of the overall Technology Service Management area (including for specific Disciplines within Service Management)

• Provide subject matter expertise, specialist knowledge and consultancy to Service Management Disciplines, and support to Service Quality Managers and GBs/GFs in the promotion & adoption of Service Management best practise

• Support and contribute to the capability up-lift of technology resources in the understanding and application of Service Management processes and principles

• Responsible for understanding and analysing Service Management requirements to include data inputs/outputs from discipline areas, ensuring the architecture of the Service Management platform is technology for purpose and delivery of the most appropriate solution

• Delivery of governance-based and global Service Management reporting

• Provide logistical and technical expertise to senior team members in the day-to-day running of activities for the Practise

• Provide support to the Service Management Enterprise Architect

• Support Technology Service Management Managers & Discipline Leads (process owners) through interpretation of discipline and process vision and intent and translation to functional workflows and documentation

• Lead, manage or support Technology Service Management Analysts as appropriate, providing technical and functional support and guidance on Service Management processes, helping to develop core Service Management competencies and knowledge across the wider team

• The role will have a broad understanding and comprehensive appreciation across Service Management process and principles and depending on remit, may have or require more extensive knowledge of certain specific discipline(s) and the relevant processes.

• Considerable experience working within an IT service environment, ideally in the Financial Services sector

• Experience working in a global, corporate environment

• Understanding and experience of delivering within an Agile / DevOps environment using Jira

• Understanding of ITIL Service Management principles, including some relevant service support experience

• Experience of meeting key control requirements

• Able to work under pressure."