Job Mission and Role Purpose

This position is responsible for managing the UIR (Upgrades, Installation & Relocations) team in the China region. Reporting to the Head of Customer Support, China, the role involves developing and executing long-term strategies and tactical goals for regional UIR organization. The incumbent will lead the organization to achieve sector strategies, objectives, and operations roadmaps. As a core member of the China Customer Support Management team, the role also involves driving business and people initiatives across the CS China organization.

Job Description

Key Responsibilities

Customer & Stakeholder Management

Build and maintain networks with key customer/partner stakeholders

establish joint business plans.

Able to provide input to Twinscan Factory and UIR central on future installations and strategic decisions

Support worldwide UIR business through cross-region collaboration and deployment.

Accountable for cross-functional risk assessment and mitigation strategies.

Minimize customer complaints and maximize satisfaction through issue resolution and escalation management.

Leading Business:

Translate global mission into actionable regional strategies and aligned objectives. Define, communicate, and execute inspirational mission, vision, values and strategy for the UIR organization

Develop and manage complex projects aligned with key business objectives to continue drive business value and capture opportunities for breakthrough.

Execute the regional business plan to deliver financial and strategic goals with long-term planning.

Balance medium and long-term priorities in a dynamic strategic and tactical business environment.

Operational Excellence

Safety: Manage/monitor safety of employees (including visitors) in working place (Office, Customer Fab, Travel. etc.)

Be accountable for execution of UIR operations, including system upgrades, installations, and relocations.

Ensure predictable cycle time, quality, and efficiency in all operational activities.

Set annual priorities with KPIs, monitor progress via dashboards and reviews, and allocate resources effectively.

People/Talent/Organization Development

Develop people strategies to enhance performance and support organizational transformation.

Coach and develop UIR team managers to strengthen leadership and business acumen.

Foster ASML’s culture of Challenge, Collaborate, and Care

build a high-performance team through vision, motivation, and support.

Optimize organizational design and effectiveness, lead implementation of improvements.

Own talent management, develop pipelines, and identify future leaders.

Anticipate future skill gaps and drive capability growth.

Knowledge, Skills & Experience Requirements

Extensive experience in semiconductor industries with strong knowledge in lithography equipment (theory, architecture, modules), including MI and refurbish processes.

Expertise in the full installation chain including shipment, airport unloading, move-in requirements, and return logistics.

Proven customer relationship management skills: ability to understand customer needs and manage escalation.

Strategic planning and execution capabilities.

Embrace challenges with a “can-do” mentality

able to identify and pioneer new initiatives to continuously improve the operation efficiency and productivity.

Work with flexibility and resilience, able to handle uncertainty and operational dynamics (e.g., mass pull-ins, shipment date changes).

Be humble, down to the earth and able to guide teams toward desired outcomes.

Experience of leading large, diverse organizations with effective team management.

Experience of managing vendors and drive business efficiency through collaboration with them.

Visionary leadership with goal setting, strategic planning, and resource allocation.

Strong talent development and succession planning capabilities.

Excellent communication skills in both English and Chinese.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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