• Identify customer training requirements and deliver customer training

• Coach customers and share knowledge (education)

• Identify and resolve customer pain points (troubleshooting)

• Replenish and control customer inventory

• Build image and brand in eyes of customer

• “Sell” or reinforce Abbott’s total solution value offering

• Collect and transmit VOC (Voice of Customer)

• Contact distributor for certain business opportunity

• Manage VPT process for new instrument opportunity (Value Expansion).

• Renewals of most of the assigned accounts (adhering to standard renewals procedures)

• Menu expansion (utilization of existing products; new product launches)

• Service sales

• Product promotion

• Forecast and Order management

• Identify/open door for opportunity to expand offering into other departments (prospecting, not doing)

• Spare parts management

• New assay applications

• Bachelor’s degree or equivalent relevant experience required.

• Bachelor’s degree in Clinical Laboratory/Bio Medical / Engineering /Medical or Commercial is preferred.

• Practical interfacing with customers

• Strong people management and communication skills

• Trouble shooting/problem solving skills

• Computer skills (word, excel, power point, internet savvy)

• Shows ability to prioritize without help

• Negotiation skills

• Strong sales skills

• Strong work ethic

• Service-minded

• Customer orientation

• Basic application know-how