-Conduct thorough assessments of operational activities to ensure compliance with BAU standards.

-Identify and document any misalignments or deviations from established procedures.

-Collaborate with operational teams to address and rectify identified issues.

-Provide detailed reports on assessment findings and suggest improvements.

-Monitor and report on Service Level Agreements (SLAs) to ensure targets are met consistently.

-Identify and summarise trends in operational data, providing insights to enable further deep dives into specific areas.

-Taking feedback from the wider team and continuously enhance the existing QA process and tooling

-Support the Head of QA in delivering training sessions and sharing lessons learned to enhance the overall delivery outcome.

-A bachelor's degree in a relevant field such as Business Administration, Quality Management, Cybersecurity, or a related discipline

-Previous experience in quality assurance, auditing, or a similar role.

-Strong understanding of cybersecurity principles to make independent judgements on the appropriateness of assessment outcomes.

-Strong analytical skills to interpret data and identify trends.

-A keen eye for detail to spot discrepancies and ensure compliance with standards

-Experience in quality assurance or a related field.

-Excellent verbal and written communication skills for reporting findings and collaborating with teams

-Strong problem-solving skills to develop solutions for identified issues.

-Ability to work collaboratively with cross-functional teams

-Certifications such as Certified Quality Auditor (CQA), Six Sigma, or cybersecurity certifications like CISSP/CCSP/CISA/CISM can be advantageous.

-Background - desirable but NOT essential one or more

risk management, Audit, ISR

-Qualifications - desirable but NOT essential one or more

ISO270001, CISA, CISM, CISSP, CRISC