1. Support for GCIO stakeholders

• The finance insights analyst partners with Operations Managers within Asia and Middle East Tech team to provide oversight and support for all financial matters for a given sub-function

• As financial SME for the department, they assume ownership of all aspects of cost reporting (direct costs, recovery charges, budget interlock, target setting), acting as an independent challenge authority and influencing decision-making to ensure that Technology as a service is delivered on budget and stretch-targets are met.

2. Engagement with Business/ Finance stakeholders

• The finance insights Analyst forms part of a virtual team with business and finance stakeholders, owning the provision of GCIO cost reporting and articulating key messaging through monthly and ad-hoc reviews with business and finance counterparts (COO, CFO).

• Ensuring the right level of cost transparency and underlying drivers are understood, they ensure the timely escalation of funding issues/opportunities and influence business initiative forecasting and prioritisation.

3. Engagement with Financial Reporting teams

• The role holder will be responsible for close collaboration with Financial Reporting teams, both within the Asia and Middle East Tech and with the central pillar team. Primarily as a consumer and customer of standardised reporting and ways of working, but also in helping to shape those common processes to ensure they meet the needs of wider stakeholders

4. Engagement with Financial Operations teams

• The role holder will be responsible for close collaboration with Financial Operations teams, both within the Asia and Middle East Tech and with the central pillar team. Primarily to ensure that underlying transactions are processed correctly, and provide the relevant business context to enable this

5. Management and Continual improvement

• Active and engaged member of the Asia and Middle East Tech Ops Director team and GCIO COO Finance pillar community, with engagement via Governance Forums, Working Groups etc.

• Proactively contribute to GCIO-wide enhancements and drive adoption of GCIO COO initiatives in the respective GB/GF

• Champion a continuous improvement environment to target best in class delivery and enabling processes. Leverage technology and good organisational design to drive the highest levels of operating efficiency

1. Leadership & Teamwork

• Embodying HSBC’s Values in all of your interactions with stakeholders

We value difference

We succeed together

We take responsibility

We get it done

• Experience of managing within a complex matrix environment

• Develops and maintains long term relationships with highly critical stakeholders internally and externally

2. Stakeholder and Relationship Management

• Skilled in developing and sustaining long-term relationships with critical stakeholders both within and outside the function. This involves maintaining expert knowledge of stakeholder requirements, competitor activities, and market trends to strategically influence future directions.

• Responsiveness to service requests from stakeholders is vital, as is the courage to take decisive action in challenging situations and manage uncertainty. The ability to communicate with impact and effectively influence others is paramount.

• Capable of managing multiple tasks, able to manage multiple competing priorities and to adapt to a dynamic, fast-paced environment. Exhibits proficiency in Excel, data analysis, and PowerPoint, with a demonstrated ability to influence others through effective verbal and written communication.

3. Analytical and Problem-Solving Skills

• Possesses strong analytical and problem-solving skills, enabling the synthesis of complex information to make data-driven decisions that drive business outcomes. This is further enhanced by an understanding of the HSBC Group's strategy, structures, and processes, alongside knowledge of the external environment's regulatory, political, competitive, and market aspects.

4. Financial and Accounting Expertise

• Demonstrates sound knowledge of cost management and accounting principles, as well as accounting and financial principles related to purchase orders, contracts, and operational expenses for hardware and software.

• Experience in developing meaningful reports and metrics is evident, alongside strong interpersonal and communication skills for interacting across various management levels.

• Experience with analytical and business intelligence tools, advanced MS-Office skills, and understanding of ERP systems such as Cognos, SAP, and Fusion is beneficial.

5. Continuous Improvement and Adaptability

• Ability to challenge the status quo and pursue operational excellence through continuous improvement is a key attribute. Resilience and strong influencing skills are essential, particularly in conflict situations with senior management. Willingness to engage actively and manage competing and changing priorities is crucial.

• Change agility is essential, focusing on driving and responding to change effectively