• Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.

• To provide workarounds/resolutions with Active participation in crisis calls.

• Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements.

• Participate and contribute to implementing automations/new production support concepts in the team.

• Creating plans and supporting weekend releases, raising production change orders, support of the various testing activities related to the new implementations.

• Be part of Reviewing, designing, and re-engineering processes with new technologies to improve performance.

• Bachelor or above degree in computer science, IT or a related discipline.

• 8 years+ end-to-end project delivery experiences in deploying global and/or regional projects in bank / payment Institution.

• Proven capability to work with business to digest requirements and collaborate with technology clients to identify function solutions to fulfil business requirements.

• Solid and proficient skills in Java, Springboot, Service Mesh / Microservices, Kubernetes, relational database

• Strong analytical, design and problem-solving skills.

• Use experience on Monitoring tool: Splunk / AppD, Job tools – ControlM

• Excellent written and spoken communication skills in English

An ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.

• Able to work in flexible hours.