•                    Application support/management, Including scoped application metrics/reports

•                    Conduct root cause analysis of incidents and implement measures to prevent recurrence.

•                    Deliver changes in accordance with guidelines, representing them in Change Advisory Board (CAB) meetings as required.

•                    Complete tasks to maintain a stable and resilient service.

•                    Drive continuous improvement in service health and resilience.

•                    Provide data and documentation to internal and external auditors, including walkthroughs and reports.

•                    Research, develop, and implement new solutions to reduce manual work and effort.

•                    Maintain proactive relationships with external 3^rd vendors.

•                    Foster strong relationships with business stakeholders and internal technical teams.

•                    Proven experience in reliability engineering or a similar role.

•                    Strong understanding of system architecture, design principles, and cloud platforms.

•                    Proficiency in scripting languages (e.g., python) for automation purposes.

•                    Familiarity with monitoring tools and incident management systems.

•                    Effective communication skills to convey technical concepts to non-technical stakeholders.

•                    Adaptability to learn and implement new technologies and tools as required.