Responsibilities and key activities：

Be responsible for handling daily quality improvement request raised by Front Lines, including CAT3 feedbacks and QIM issues, drive improvement and corrective actions from related functional teams, including KTI, SQM, Factory …, and follow up the progress, implementation and effectiveness of improvement or corrective actions.

Be responsible for organizing site investigation and failure analysis for hot and complex quality issues with cross-function team to find the root cause and driving the improvement actions.

Support HCL feedback team on complicated and urgent cases.

Communicate the improvement status with frontlines regularly by organizing or participating the quality meetings and quarterly / monthly reports to frontlines. 

Be the key team member of FYCOR Gemba visit together with frontline and cross-function team, support to FYCOR issues handling and follow up.

Support on KTI new product piloting by contacting selected frontlines, collecting the feedback.

Track the CA raised by global field support for Supply Line related issues.

Competence requirements：

Experience of elevator product and main manufacturing process

Knowledge of elevator related laws, regulations and codes.

Good communication and collaboration skills

Strong problem solving and root cause analyzing skills, be familiar with data analysis and quality tools, like 8D, fishbone, 5 why, FMEA...

Bachelor degree and major in mechanical or electrification