-Collaborate with HR product owners, HRIT Agile Lead and/or Scrum Master to deliver the ServiceNow product backlog

-Capture, analyse and document business process

-Participate in the designing of solutions to address business requirements

-Deliver ServiceNow based solutions, using out of the box configuration and/or code frameworks e.g. system config, scripts, rules, workflow, Flow Designer, UI Builder, REST APIs, portal widgets (HTML5, CSS, Javascript), Security rules (ACLs)

-Test and peer review configuration and code to ensure it meets requirements and quality

-Align with HSBC development standards and good practice guidance, including Agile delivery and Release Management controls. In the longer term be expected to contribute to the ongoing evolution of these practices and standards.

-Write appropriate functional and technical documentation

-Identify continuous improvement opportunities e.g. error detection and performance enhancements

-Ensure alignment with HSBC standards, governance, and documentation requirements

-Actively participate in the ServiceNow Agile Delivery Pod e.g. resolution of system defects, delivery of service requests, development of changes, upgrades/patching, proactive monitoring of system health and performance

-JavaScript

-HTML5, CSS, AJAX, Angular JS, Jelly Scripting

-Portal UI/UX Design

-Mobile (e.g. MDM, Responsive Design)

-Performance Monitoring/Testing

-Automation, AI and/or Robotics

-Web Services & APIs

-Gen AI-Related Skills (Python, ML, LLM, NLP, AI App building)

-Large Language Models (LLMs): Experience with AI models such as OpenAI GPT, Google Gemini, or similar.

-AI/ML frameworks

-Experience of working in a multi-cultural environment – demonstrable ability to adapt to different cultures

-Experience of working in virtual, geographically dispersed locations and time zones

-Experience of core IT Service Management processes, including Incident Management, Problem Management and Release Management

-Experience of producing technical specifications and documentation

-Experience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps

( HSBCVZ/GZ)

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***