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Analyze business process requirement, data model design, system design and develop the service in accordance with IT standards, under DevOps and Agile principle

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Develop value-added features in ServiceNow platform to support our ITSM processes

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Provide timely production support, root cause analyses and trouble shooting

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Provide professional consultancy and support timely for users' queries or requests.

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Maintain close communication with other IT teams and coordinate IT related stakeholder activities.

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Actively engage in continuous improvement objectives defined by the IT Service Management controls.

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Take ownership of assigned tasks and execute them as per agreed timelines and with minimal supervision.

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Experience in complex SaaS service data model design, solution design, development and hands-on production troubleshooting skills

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Experience in SaaS platform performance, reliability and observability improvement

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Proficient in Java / Javascript / Python / SQL

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Experience in DB performance improvement.

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Proficient in CI/CD pipeline, test automation framework

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Familiar with Agile, RAD, Prototyping, DevOps methodology and to use JIRA, Confluence.

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Familiar with ServiceNow implementation and support

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Fast learning capabilities and self-improvement awareness

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Great collaboration and communication skills

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Operational experience and knowledge of IT Service Management principles and methodologies including change, problem and service level management, ITIL Foundation Certificate would be a plus

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Rich experience in customer services and support

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ServiceNow certification like Certified System Administrator, Certified Application Developer would be a plus

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Cloud certification like Ali Cloud, GCP, AWS would be a plus

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.