-Conduct production support activities, including system health checks and ad-hoc communications, to ensure the stability and reliability of the Prophet Managed Cloud Services (PMCS) platform.

-Collaborate with the Insurance Actuarial and Reporting teams to maintain seamless operations and address system-related challenges.

-Ensure the technical stability and performance of the PMCS platform, which supports actuarial processes with an annual spend of approximately $7 million.

-Deliver end-to-end solutions on the shared technology platform for actuarial and insurance risk systems, ensuring alignment with actuarial requirements.

-Proactively manage and optimize the PMCS platform to enhance overall efficiency and system reliability.

-Implement PMCS storage management and optimization using Python.

-Perform daily health checks for PMCS and other applications, including ICE score checks, and address ICE items to ensure a score of 100.

-Manage actuarial team users and promptly resolve production incidents reported by them.

-Regularly review AWS CloudWatch Dashboard data, such as server CPU and memory utilization, to ensure system availability.

-Manage and track progress on PMCS system enhancement support projects.

-Communicate with FIS and Business teams regarding PMCS-related change requests, create HSBC-related records, and ensure timely completion for smooth production operations.

-Strong problem-solving skills to address vendor system issues, identify root causes, and enhance system performance in collaboration with IT teams.

-Proficiency in Agile practices (e.g., sprint planning, daily stand-ups, retrospectives) and tools such as PowerPoint, JIRA, Confluence, ServiceNow, SharePoint, and Qliksense for project management.

-Ability to quickly adapt to new systems and assist users in resolving production incidents.

-Experience in managing database systems (MySQL, SQL Server) and performing system maintenance using programming languages like Java and Python.

-Expertise in optimizing workflows using MS Power App and Power BI.

-Hands-on experience in providing application production support for cloud services (AWS, Azure).

-Solid background in production support and IT project management.

-Capability to handle compliance-related issues across various application systems.

-Advanced knowledge of cloud services (AWS, Azure) and database management (MySQL, SQL Server).

-Proficiency in scripting languages such as Python.

-Familiarity with MS Power App, Power BI, and Microsoft Office Suite (PowerPoint, Excel, Word, Visio, Project).

-Skilled in using Agile tools and methodologies, including JIRA, Confluence, ServiceNow, SharePoint, and Qliksense.

-Strong analytical, communication, and problem-solving abilities..

-Expertise in Java for implementing automation processes in system management.

-Knowledge of the insurance domain and related processes.

-Familiarity with IFRS17 standards and actuarial workflows.

-Experience with Prophet software and its integration.

-Proficiency in SQL for database querying and management.

-Hands-on experience with Postman for API testing and debugging.

-Prior experience with the PMCS system and its functionalities.

-Certifications in cloud platforms (e.g., AWS, Azure) or database management.

-Advanced knowledge of scripting languages like Python.

-Familiarity with DevOps practices and tools for CI/CD pipelines.

-Strong understanding of IT compliance and regulatory standards.

-Proficiency in at least one programming language and successful completion of the SWC (Yellow/Orange Belt) certification.