- Cooperate with engineering team to test the new images of CWD and if any issue investigate and report to engineering team.

- Manage CWD build issue globally and coordinate with relevant internal teams for resolution.

- Play a role in OS upgrade projects representing the team, cooperate with project team and relevant teams to ensure timely and smooth upgrade.

- Manage a array of software/driver/firmware packages deployments, including documentation, preparation and delivery.

- ITSO delegate of IT service MS-KMS, responsible for maintaining the service and server compliance, performance, changes and documentations.

-Extensive experience in troubleshooting and supporting Windows 10/11 operating systems.

-Extensive knowledge of the Microsoft architecture and design principles at enterprise scale.

-In-depth understanding of complex Active Directory infrastructures, Group Policies, Networking, and Endpoint Security.

-3rd level Incident resolution for Windows OS

-Proficiency with endpoint management tools such as Microsoft SCCM and Intune.

-Experience with PowerShell, command-line scripts, and SysInternals tools.

-Knowledge of CloudPC or Windows 365

-Good analytical, reporting and presentation skills

-Quick Learner, Team player and strong inter-personal/social skills to build and maintain, cordial relationship with users, peers and

-people at all levels

-Strong time, ability to work under pressure and priority management skills

-Strong collaborative and persuasive skills

-Courage and ability to challenge the status-quo

-Proficient is troubleshooting and handling of complex issues

-Understands how to break stories or tasks into daily sub-tasks.

-Native speaking in Cantonese is a plus

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.