Product Strategy

-Drive the execution of the Product Management strategy and Objectives and Key Results (OKRs) in line with HSBC's ambition

-Lead the development and enhancement of the iWPB Wallet Platform, ensuring alignment with business strategies and objectives.

-Customer Focus

-Drive a customer-centric approach to product management, ensuring that the bank's technology products meet the needs of its customers

Product Lifecycle Management

-Empower iWPB Wallet Platform Product teams with skills to manage the end to-end product lifecycle, including product ideation, delivery, and demise

-Upskill GBGF teams on product management practices through teaching/pilots/coaching/mentoring, providing direct support to meet tangible outcomes

Product Management Framework and Operating Model

-Provide thought leadership and build out the Product Management practice capabilities, framework, and operating model

-Design and test an effective operating model that aligns with iWPB Wallet Platform team’s strategic product-oriented objectives

-Implement iWPB Wallet Platform team product operating model so that the organization is structured to deliver end-to-end value for the customer

-Drive continuous improvement, identify opportunities for process improvement and efficiency gains, ensuring they are sustained over time

-Monitor the effectiveness of the operating model in line with internal and market trends and make necessary adjustments

-Possess strong analytical and problem-solving skills with the ability to interpret and leverage data to influence decision-making

Stakeholder Management

-Work alongside key stakeholders to embed new cultures and ways of working, both among the leadership and their teams

INTERNAL

-Collaborate with stakeholders to understand their needs and incorporate them into the product management framework

-7+ years of experience in product management/ownership, operating model design, design thinking with a proven track record of successful product launches and growth

-Direct experience in delivering and launching digital products and solutions (B2C, B2B)

-Strong Business Analysis / Requirements skills

-Experience delivering at various stages of the project lifecycle, knowledge of Project Management, Business Analysis, and/or SDLC - ideally in an Agile / Scrum environment

-Excellent verbal and written communication and interpersonal skills, with the ability to positively influence and collaborate with stakeholders at all levels

-Coaching/training individuals and teams with varying levels of experience

-Strong analytical, problem-solving, and decision-making skills

-Aptitude to learn and quickly pick up new ideas

-Comfortable with experimentation, testing ideas and sharing learnings and insights

-Comfortable with ambiguity, shifting priorities, and being outside your comfort zone

-Able to challenge thinking and influence across the organization

-Strong team player with the ability to collaborate effectively with others

-Ability to work in a fast-paced, dynamic environment

-Detail-oriented with strong organizational skills

-Experience of winning hearts and minds and putting people at the heart of the transformation

-Proactive and willing to lead initiatives for improvement and to resolve issues

-Experience using a range of prioritization tools

-Use of workflow management tools – for example Jira or Rally – to help teams visualize their work

-Communication and content creations skills: this could include blogging, creating short videos, speaking to large audiences (often on Zoom), delivering classroom training, etc.