-Responsible for coordination Business Testing with the local countries for changes to the digital channels in public website, Internet Banking, Share dealing, and Mobile

-To ensure these meet customer expectations both internal and external, ensuring defects are identified before release

-Undertake test preparation for a variety of projects resource estimating, planning, scoping, identifying data and environment requirements.

-Write and review range of testing documentation.

-Coordinate testing tasks for specific projects, progress issues and escalate where necessary.

-Regularly review testing processes in order to identify ways to improve efficiency.

-Plan and support validation activity for live releases of new services.

-Coordinate activity of testers on multiple projects and provide support/coaching

-Establish close working relationships within WPB Channels Transformation

-Work collaboratively with software delivery and change delivery, Marketing and operational areas

-Review test documentation and provide coaching and feedback to colleagues

-Adoption and use of testing standards and processes

-Chair and attend project update meetings, deliver project updates and escalate any known issues and concerns

-Adherence to mandatory objectives

-Alignment of activity to departmental governance

Qualifications - External

-Excellent knowledge and experience of the testing process

-Ability to influence and challenge to ensure that customer needs are represented

-Good knowledge of the digital channels, and strong awareness of customer expectations

-Excellent awareness of technology and the internet including browsers, operating systems and devices

-Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities

-A strong team player who is highly collaborative recognizing their specialized role in the department and acknowledging other areas and individuals roles and responsibilities.

-Good communication skills, both written and verbal, to explain complex issues

-Good decision making skills to be able to evaluate importance of defects found during testing, based on impact

-Enthusiastic and self-motivated

-Innovative having the ability to approach things differently or do different things to deliver goals

-English Fluent