Explore, develop, implement and evaluate Digital innovation solutions that address customer needs. Co-create with key stakeholders to build partnerships and collaborations -Leads the delivery of multiple projects across a variety of creative and marketing channels, including print and digital media. Develop and coordinate project plans across the design, development and production stages of a project to support the successful delivery within set KPI's. -Works in collaboration with brand teams, technical teams and all functions to maximize value. -Provides consultancy, advice and assistance on strategy for commercialization of products, and influence marketing/Marketing Sales Operation team on decision making on Sales Force resource allocation in most optimal ways, through delivery of proven analytics based projects. -Provide analytics support to Novartis internal customers

Major accountabilities:

•Support assigned hospital accounts in the order management process with coordination of the required logistics, delivering exceptional customer services.

•Work cross-functionally with, operations, supply chain, manufacturing sites, quality assurance, legal, compliance regulatory, commercial, and medical teams to ensure that the needs of our customers (both external and internal) are met

•Monitor and maintaining correct system transactions related to order management processes based on planning & master data parameters, including the up-to-date status of the order at any point in time.

•Collaborate with manufacturing plants, quality, supply chain, and third-party logistics to enhance customer experience and proactively identify process improvements and innovative solutions.

•Participate actively in cross-functional initiatives aiming for constant process and performance improvement

•Execute relevant order management and customer service programs efficiently and compliantly.

•Build trust and confidence with internal and external customers.

•Determine key drivers of operational excellence and continuously participating in its development.

•Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.

•When facing ethical dilemmas, do the right thing and speak up when things don't seem right .

Live by Novartis Code of Ethics and Values and Behaviors

Critical experiences & knowledge:

•Bachelor degree, with a minimum of 5 years working experience in healthcare industry, experience working in a nuclear medicine and cell/gene-therapy area is preferred

•Operational efficiency, precision, and attention to detail is a must.

•Great capabilities of managing complexity, dealing with ambiguity, solving practical problems and managing stakeholder

•Being well-structured and analytical, strong conceptual thinking, and process-orientation.

Strong communication skills with a natural ability to establish relationships and address customer issues.

•Ability to drive networked team members from various roles towards achieving common goal

•English fluency

为什么选择诺华：帮助患者及家属不仅需要创新科学，还需要一支包括你我他在内的充满智慧与激情的团队，大家相互协作、支持与激励。共同实现突破，改变患者的生活。一起共创更好的未来，你准备好了吗？

加入我们的诺华网络：这不是您心仪的职位？欢迎加入诺华人才社区，与我们保持联系，及时了解合适的职业机会。您也可以关注诺华集团招聘微信公众号及诺华集团招聘微信视频号。

薪酬与福利：您可以前往诺华官网了解我们帮助您实现个人与职业发展的举措。

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up. You can follow us via Novartis Recruitment WeChat Official Account and Novartis Recruitment WeChat Video Account.

Benefits and Rewards: Go to Novartis career website to learn about all the ways we’ll help you thrive personally and professionally.

Stakeholder Engagement

Strategic Marketing

Marketing Strategy

Sales

Agility

Analytical Thinking

Media Campaigns

Building Construction

Digital Marketing

Brand Awareness

Cross-Functional Collaboration

Stakeholder Management

Waterfall Model

Business Analytics