As an ambassador of Alaïa, the Supervisor acts as a pivotal support to the Store Manager and Assistant Manager, embodying the values and vision of the Maison.

You will play an essential role in overseeing day-to-day operations, guiding the team on the floor, and ensuring the delivery of an exceptional client experience.

Your role is critical in fostering a positive and productive environment that contributes to the boutique’s growth and success.

Key Responsibilities

-         Team Leadership and Floor Supervision

•     Act as a floor leader, ensuring a constant presence to oversee team performance and client engagement.

•     Support the Store Manager and Assistant Manager in the daily management of the team, acting as their trusted relay in their absence.

•     Conduct daily team briefs to communicate sales goals, key updates, and priorities.

•     Provide on-the-spot coaching and training to enhance the team’s knowledge, skills, and client approach.

•     Foster a collaborative and motivated work environment, reinforcing Maison values and standards.

•     Supervise adherence to the weekly planning schedule, ensuring optimal team coverage.

-         Client Experience and Clienteling

•     Deliver exceptional client service by leading by example, welcoming clients, understanding their needs, and ensuring a seamless experience.

•     Actively contribute to client recruitment and retention by expanding the boutique’s client network.

•     Support and guide the team in implementing clienteling strategies, leveraging CRM tools to achieve retention, recruitment, and reactivation objectives.

•     Monitor the quality of client relationships, coaching the team on best practices to ensure long-term engagement.

-         Sales Performance and Development

•     Assist in driving boutique sales by actively participating in selling activities and supporting the team in achieving individual and collective targets.

•     Motivate and challenge the team to meet and exceed quantitative and qualitative objectives.

•     Regularly analyze sales performance and suggest action plans to the Store Manager to optimize results.

-          Operations and Back Office

•     Oversee daily operational tasks, including stock management, inventory accuracy, and back-office organization.

•     Ensure visual merchandising aligns with Alaïa standards, maintaining an impeccable boutique presentation.

•     Supervise the execution of boutique policies and procedures to guarantee operational excellence and compliance.

-         Strategic Contribution and Market Awareness

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•     Provide regular feedback to the Store Manager on team performance, client behavior, and market trends.

•     Contribute ideas and initiatives to improve boutique operations and client engagement strategies.

•     Maintain a thorough understanding of the luxury fashion market and Alaïa’s positioning to support the team in delivering on-brand experiences.

·      At least 5 years of experience in luxury retail, with a strong emphasis on client experience and team supervision.

·      Leadership: natural team player and motivator with the ability to inspire and guide a team on the sales floor. Comfortable leading by example and providing constructive feedback to the team.

·      Client focus: deep understanding of luxury client expectations, with the ability to cultivate long-term relationships and a network of loyal clients.

·      Operational excellence: strong organizational skills, with attention to detail and the ability to manage multiple tasks simultaneously.

·      Communication: excellent interpersonal and communication skills, with fluency in English (additional languages are a plus).

·      Values alignment: embodies the Maison’s vision and values, acting as a role model for the team and ambassador for Alaïa.