ACCOUNTABILITIES :
•Plan and facilitate Innovation Workshops and Sprints for XD Labs China, collaborating with internal and global teams to drive impactful outcomes.
•Lead and support user research efforts, embedding insights into Product teams and design strategies.
•Collaborate with stakeholders to drive innovation projects in an agile, iterative manner.
•Prepare for workshops by identifying research needs, planning agendas, selecting methods, and managing logistics.
•Summarize workshop results into executive-level presentations and share outcomes with key stakeholders.
•Build relationships with business partners and technologists while supporting stakeholder engagement.
•Provide guidance on Design Thinking and human-centered design to strengthen organizational innovation capabilities.
•Design and facilitate workshops leveraging AI and digital tools to promote innovative practices.
•Support the planning and execution of XD Labs events and manage logistics as needed.
•Mentor team members and train teams in innovative methodologies, including design thinking and human-centered design.
•Enhance XD Labs’ visibility through creative communication strategies and platforms.
•Coordinate Design Operations and logistics to strengthen internal design capabilities.
DIMENSIONS AND ASPECTS :
Technical/Functional (Line) Expertise
•A minimum of 5 years of expertise in service design, design strategy, human-centred design, design thinking training, workshops, projects, and agile project management.
•Experience in qualitative user research.
•Experience in consultant industry
•Innovative thinker with an ability to challenge status quo with diplomacy and exploring new ways of working that are aligned to business and technological strategy.
•Ability to influence others to support new ways of working. Skilled and curious listener. Brings others along the change journey.
•A dedicated user champion, empathetic observer, effective communicator, and experienced individual who thrives at combining technology, business, user experience, and design.
•Deep understanding of emerging technologies and innovation trends in different industries
•Capable of collaborating with international cross-functional teams within a complex Matrix organisation.
•Experienced in user research interviews and summarizing them.
•Experienced lead global team
•Experienced manage external partners such as consulting firm
•Experience with Miro or other collaboration platforms, Monday.com, SharePoint, MS Bookings
•Familiarity with Figma and video editing skills a plus
Leadership
•Strong and effective leadership, self-management, time management and project/program management skills.
•Proficient analytical and strategic thinking and problem-solving skills, strong business acumen and ability to understand and address business requirements.
•Ability to effectively communicate and influence others across all levels of the organization to drive transformational change and new ways of working.
•Collaborative team player with a strong ability to find solutions collectively with the team, fostering a culture of teamwork and innovation.
•Highly customer-oriented with exceptional organizational skills, coupled with a creative and out-of-the-box thinking mindset.
•Possesses an enthusiastic and motivating personality to inspire others.
•Provide strong people leadership by inspiring, developing, and empowering team members to achieve their full potential and contribute effectively to the organization’s objectives.
Innovation
•Ability to think outside the box and come up with unique solutions to challenges.
•Proficiency in identifying issues, analyzing root causes, and developing innovative solutions.
•Capacity to embrace change and adjust strategies to meet evolving needs.
•Skill in working effectively with diverse teams to foster a culture of innovation.
•Willingness to take calculated risks and explore new ideas to drive progress.
•Commitment to staying updated on industry trends and incorporating new knowledge into innovative practices.
•Innovation operations will be a part of the role.
Complexity
•Manages global stakeholders both within and outside the organization.
•Understands and adheres to industry regulations and compliance standards.
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:
Education and Skills
•10+ years of experience leading service design efforts using human-centred design techniques.
•Bachelor degree in Design, HCI, Business Innovation or related field or equivalent professional experience within the design field
•MBA or Master’s in Digital Health or equivalent a plus.
•Certification in Interaction Design, Human-Computer interaction or related field a plus
Skills and Behaviors
•Excellent verbal, organizational, written, and interpersonal skills with experience in creating executive communications and business language/frameworks.
•Collaborative team player with strong conflict resolution abilities, capable of interacting with and understanding different cultures.
•Ability to work effectively in a high-performance culture, with experience in adapting to a global corporate environment.
•Adapts quickly to changing priorities and rapid shifts, demonstrating tolerance for ambiguity and uncertainty.
•Experienced in process mapping, business alignment, and strategy workshops, as well as innovation methodologies like future thinking and system thinking.
•Extensive experience in planning and facilitating design workshops and sprints including strong presentation skills.
•Experience in working in highly regulated industries, ideally in the pharmaceutical industry is a plus.
•Experience of Agile environments and digital Product development.
•Project Management and Product Management Skill is a big plus.
What you’ll do:
•Be human-centered: Advocate for the end-user through human-centered design methodologies (such as design research, service blueprinting, collaborative working sessions, rapid prototyping, etc.).
•Create clarity: Visualize complex ideas into understandable concepts that evolve and enhance product and service experiences.
•Bias towards action: Engage in portfolio prioritization to help set the strategy for the team.
•Radical collaboration: Create and facilitate design-led workshops to engage and build alignment across different stakeholders, partners, and teams.
•Storytelling: Radiate information and celebrate success and failure.
•Be mindful of the process: Keep a critical eye on “how” we work, as well as “what” we are working on, and make improvements.
