-Act as a Sales Force Effectiveness business partner to the sales leaders by designing & implementing Sales Force Effectiveness deliverables including measuring product access and sales performance, segmentation & Targeting, account planning, incentive calculation, CRM system management & creating insights through market analytics. Contribute to the definition of a roadmap on how to excel through sales effectiveness and efficiency in the future. Track all relevant KPIs and sales performance in a standardized manner and be able to comply with future requirements of the market.

Major accountabilities:

•Manage the Sales Force Effectiveness team or lead a key process/service within the team -Setup infrastructure and systems in close alignment with Regional Commercial Excellence team (CRM, Analytics, Dashboards, Insights, etc.) and ensure high data quality and utilization -Implement standardized Sales Force Effectiveness systems, tools, analytics, performance dashboards and quantitative and qualitative KPIs -Manage Field Force productivity and improve quality and transparency of resource allocation decision making by targeting and segmentation, territory design/ alignment, Field Force capacity planning, product allocation, call plan design and monitoring, account planning and customer acquisition strategies and action plans, performance measurement, monitoring and Field Force ROI analysis -Maintenance of CRM system including data extraction and monitoring KAM standards -Drive the systematic generation of insights and generating recommendations for the business -Ensuring the compilation and monthly analysis of market data -Creation of ad hoc market, product and business analysis based on internal and external data -Create presentations for the sales leadership team -Develop, upgrade and monitor Field Force incentive systems -Align strategic company and Business Unit objectives with sales and promotion plans and incentive schemes -Support projects for the business unit that involve resource allocation (e.g. launch planning) -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable) Key performance indicators:

• Timeline, quality and budget of projects - Management of systems to ensure accurate reporting e.g. customer calls (CRM) and account planning activities and others - Accurate implementation of the incentive scheme and payment calculations - Implementation & delivery of launch and post launch measurements Minimum Requirements:

Work Experience:

•Sales in Healthcare / Pharma / related business.

•Commercial experience and/or leadership experience in Healthcare. Skills:

•Bi (Business Intelligence).

•Business Analysis.

•Business Dashboards.

•Capacity Planning.

•Cooling Systems.

•Customer Acquisition Strategies.

•Customer Retention.

•Customer Service.

•Data Extraction.

•Data Quality.

•Management Skills.

•Merchandising.

•Performance Measurement.

•Salesforce Crm.

•Security Policies.

•Self-Motivated. Languages :

•English.

为什么选择诺华：帮助患者及家属不仅需要创新科学，还需要一支包括你我他在内的充满智慧与激情的团队，大家相互协作、支持与激励。共同实现突破，改变患者的生活。一起共创更好的未来，你准备好了吗？

加入我们的诺华网络：这不是您心仪的职位？欢迎加入诺华人才社区，与我们保持联系，及时了解合适的职业机会。您也可以关注诺华集团招聘微信公众号及诺华集团招聘微信视频号。

薪酬与福利：您可以前往诺华官网了解我们帮助您实现个人与职业发展的举措。

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up. You can follow us via Novartis Recruitment WeChat Official Account and Novartis Recruitment WeChat Video Account.

Benefits and Rewards: Go to Novartis career website to learn about all the ways we’ll help you thrive personally and professionally.

Business Analysis

Management Skills

Customer Service

Capacity Planning

Customer Retention

Performance Measurement

Data Quality

Security Policies

Self-Motivated

Salesforce Crm

Bi (Business Intelligence)

Business Dashboards

Cooling Systems

Merchandising

Customer Acquisition Strategies

Data Extraction