职位介绍 Job Summary
该资深专员将协助经理为团队提供的支持包括但不限于：外籍员工的全球派遣全周期管理，包括签证、安置与合规性操作。主动识别流程中的延误与合规风险，制定预案以降低运营与法律风险，并为员工及业务部门提供专业及时的咨询与解决方案。持续关注移民政策动向，结合业务需求提出流程优化建议，推动团队效率与服务品质提升。管理与供应商的合作关系，指导实习生日常工作，并协同各人力资源团队，确保所有操作符合公司政策与法规要求，高质量完成目标。根据各部门的实际需求，该资深专员会被要求适时的加入和管理某些特别项目。
The Senior Specialist will assist the manager in providing comprehensive support to the team, including but not limited to: end-to-end global mobility management for expatriate employees, covering visa processing, relocation, and compliance operations. Responsibilities include proactively identifying process delays and compliance risks, developing mitigation plans to minimize operational and legal exposures, and delivering timely professional consultation and solutions to employees and business units. This role requires ongoing monitoring of immigration policy updates, proposing process optimization recommendations aligned with business needs, and driving improvements in team efficiency and service quality. Additional duties involve managing relationships with vendors, guiding interns in daily tasks, and collaborating closely with HR teams to ensure all activities adhere to corporate policies and legal requirements while delivering high quality outcomes. Based on business needs, the Senior Specialist may also be required to lead or participate in special projects as assigned.
工作内容 Key Responsibilities
- 为各类型的外籍员工提供全周期的派遣服务支持，定期审核流程节点，主动识别可能的延误或合规隐患，制定预案并提前干预，规避运营与法律风险
- 快速响应员工及业务部门提出的派遣相关咨询与需求，提供清晰专业的解答
- 遇到复杂个案或政策未覆盖的特殊情况时及时上报，同时结合法规与公司政策提供可行建议，推动问题快速闭环
- 持续关注中国移民政策和行业动态，结合业务新需求，前瞻性提出流程优化的改进建议，提升团队响应速度与服务品质
- 负责团队内部知识库搭建、推动流程标准化和自动化，提升团队整体效率与专业形象
- 与供应商保持良好的工作关系，定期回溯核心供应商的服务质量，通过双向沟通与定期培训，确保供应商深度理解迪士尼文化与服务要求，提升协同效率和支持质量
- 对实习生的日常工作进行指导，帮助其快速融入工作节奏，确保准确合规的交付工作
- 与迪士尼乐园其他人力资源团队紧密合作，建立良好的合作关系，确保与组织目标一致
- 严格遵守所有人力资源规定、公司员工守则及合规要求，确保各项工作在法定和公司规定的时限内高质量完成。
- 各级领导安排的其他相关工作
- Provide end-to-end mobility support for all types of international employees, regularly review process milestones, proactively identify potential delays or compliance risks, develop contingency plans, and intervene in advance to mitigate operational and legal exposures.
- Respond promptly to mobility-related inquiries and requests from employees and business, providing accurate and professional solutions.
- Escalate complex cases or exceptional situations not covered by existing policies in a timely manner, while offering feasible recommendations based on regulations and company guidelines to facilitate swift resolution.
- Continuously monitor changes in Chinese immigration policies and industry trends, propose forward-looking process improvement suggestions aligned with evolving business needs to enhance team responsiveness and service quality.
- Take charge of building the team’s knowledge base, promoting process standardization and automation to improve overall efficiency and professional reputation.
- Maintain strong working relationships with vendors, conduct regular performance reviews of core suppliers, and ensure they deeply understand Disney culture and service requirements through training, boosting collaboration efficiency and support quality.
- Guide interns in their daily work, helping them quickly adapt to work rhythms and ensuring accurate and compliant delivery of tasks.
- Work closely with other HR teams within Shanghai Disney Resort to establish effective collaboration and ensure alignment with organizational goals.
- Strictly adhere to all human resources policies, company guidelines, and compliance requirements, ensuring all tasks are completed with high quality within legally and company-specified timelines.
- Perform other duties as assigned by management.
