The Application Support Analyst is expected to:

· Responsible for quickly and effectively resolving incidents which impact business applications.

负责快速且高效地解决影响业务应用的突发事件。

· Responsible for all sustain and maintain activities to keep business applications secured and reliable.

负责所有维持和维护业务应用安全可靠的相关工作。

· Ensure excellent internal customer service through the application of customer support skills, business, and technical knowledge to triage, diagnose, troubleshoot, and escalate or resolve business application issues.

通过应用客户支持技能、业务与技术知识，对业务应用问题进行分流、诊断、排查、升级或解决，确保优质的内部客户服务。

· Deliver on technical enquiries, proactively managing all application support issues, and maintaining the stability of solutions (security and performance management).

响应技术咨询，主动管理所有应用支持相关问题，并维护解决方案的稳定性（安全与性能管理）。

· Provide standardized documentation in support of changes (ALM best practices).

为变更提供标准化文档支持（遵循应用生命周期管理最佳实践）。

· Ensure smooth and effective operation of applications and 24x7 availability of the systems through careful monitoring of infrastructure, production processes, and automating procedures via scripting and performing permit-to-operate on each application release.

通过细致监控基础设施与生产流程，并利用脚本自动化操作和应用发布前检查，确保应用系统平稳高效运行并实现7×24小时可用。

· Responsible for monitoring and responding to open tickets submitted through a services management system.

负责监控和响应服务管理系统中提交的待处理工单。

· Troubleshoot and escalate alerts that cannot be resolved to the appropriate department.

对无法解决的警报进行排查并上报至相关部门。

· Prioritize and handle service requests and incidents.

对服务请求和事件进行优先级排序并处理。

· Progress issues and provide relevant information for troubleshooting or for clarification.

推进问题处理并为排查和澄清提供相关信息。

· Identify opportunities for process improvement and contribute to innovation initiatives.

发现流程改进机会并参与创新项目。

· Responsible for improving and documenting the technical processes around application support.

负责优化并记录应用支持相关的技术流程。

· Work collaboratively with product owners on change requests, managing issues and establishing priorities.

与产品负责人合作处理变更请求，管理问题并确定优先级。

· Provide tech support outside of regular working hours in exceptional circumstances, such as unexpected critical system failures.

系统有突发状况的时候，在非工作时间提供技术支持。

· Ensure daily health checks are performed to maintain the performance of applications, scripts, and infrastructure.

确保每日健康检查，维持应用、脚本及基础设施的性能。

Essential Requirements:

· Bachelor’s degree in computer science, Information Systems, or a related technical/business discipline.

拥有计算机科学、信息系统或相关技术/商业学科的学士学位。

·  Minimum of 5 years of experience in system development, systems analysis, application support, including experience working within multinational companies (MNCs).

具备至少5年系统开发、系统分析、应用支持经验，包括在跨国企业工作的经历。

· Excellent proficiency in English (CET-4 and above), with strong written and verbal communication abilities essential for supporting diverse, global teams and internal stakeholders.

英语能力优秀（大学英语四级及以上），并且具备出色的书面和口头沟通能力，能够支持多元化、全球化团队及内部利益相关方。

· Hands-on experience with technologies including Win Server, .NET, C#, vb.net, SQL Server.

拥有包括 Win Server、.NET、C#、vb.net、SQL Server 等技术的实际操作经验。

·Demonstrated proactiveness - drive key initiatives and foster a collaborative team environment.

有积极主动性 - 推动关键项目，并营造协作的团队氛围。

·Proactive in identifying issues, recommending improvements, and implementing innovative solutions to enhance IT operations and application support.

能够主动识别问题、提出改进建议，并实施创新解决方案，以提升 IT 运维和应用支持。

· Proven track record in production support and application development, particularly within enterprise and international environments.

在生产支持和应用开发方面有可靠的业绩记录，尤其是在企业级和国际环境中。

· Familiarity with ITIL best practices, especially in incidents, problems, and change management workflows.

熟悉 ITIL 的最佳实践，尤其是在事件、问题和变更管理流程方面。

· Demonstrated ability to collaborate across cross-functional and multicultural teams, including regional IT and infrastructure groups.

能够与跨职能、跨文化团队协作，包括区域 IT 和基础设施团队。

· Strong communication skills with the ability to support internal stakeholders, resolve escalated technical issues, and communicate effectively in a global business context.

具备强大的沟通能力，能够支持内部利益相关方，解决升级的技术问题，并在全球业务环境中高效沟通。

·Proficient in systems analysis and troubleshooting, with a focus on infrastructure reliability and performance.

精通系统分析和故障排查，注重基础设施的可靠性和性能。

· Passionate about problem-solving, continuous improvement, and contributing to the advancement of team and company goals.

对解决问题和持续改进充满热情，并致力于推动团队及公司目标的实现。

· Capable of managing multiple priorities and tasks in a dynamic, fast-paced multinational environment.

能够在充满变化和快节奏的跨国环境中管理多项任务和优先级。

· Willingness to provide on-call or after-hours support as required by operational needs.

愿意根据业务需求提供值班或非工作时间支持。

Desirable Requirements:

· Experience with development in contemporary tech stacks (e.g. AWS, Azure Cloud general skills).

具备在现代技术体系（如 AWS, Azure 云平台等）开发的相关经验。

· Proficiency in mainstream systems used in the manufacturing industry, preferably in the chemical fiber sector, including but not limited to MES, LIMS, Aspen, and IP21.

熟悉制造行业主流系统，优先具备化纤行业经验，包括但不限于MES、LIMS、Aspen和IP21等。

· Experience in the chemical or textile fiber manufacturing industry

拥有化工或纺织纤维制造行业的工作经验。

· Familiarity with source control / DevOps practices.

熟悉源代码管理与 DevOps 实践。

· Familiarity with infrastructure, particularly in networking

了解基础设施，尤其是网络相关领域。