-The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner

Major accountabilities:

•Drive Competitive Sales Growth -Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions -Drive sales performance through the skillful orchestration of positive customer experiences -Engage and Build Relationships -Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities -Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels -Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis -Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment -Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time) -Develop Deep Customer Insights and Understanding -Gather insights on the customer’s business to uncover what is important to them -Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations -Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans -Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans -Deliver Value to Customers and Patients -Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs -Act as a trusted partner to the customer for the purpose of helping them run their business

listen to learn

strive to deepen the relationship in a compliant and ethical manner

position themselves to create value-add solutions .

•Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.

• When facing ethical dilemmas, do the right thing and speak up when things don't seem right.

• Live by Novartis Code of Ethics and Values and Behaviors. Key performance indicators:

•To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes. Minimum Requirements:

Work Experience:

•Established Network to target Customer Group desirable.

•Sales in Healthcare / Pharma / related business. Skills:

•Account Management.

•Commercial Excellence.

•Communication Skills.

•Compliance.

•Conflict Management.

•Cross-Functional Coordination.

•Customer Insights.

•Ethics.

•Healthcare Sector.

•Influencing Skills.

•Negotiation Skills.

•Selling Skills.

•Technical Skills. Languages :

•English.

为什么选择诺华：帮助患者及家属不仅需要创新科学，还需要一支包括你我他在内的充满智慧与激情的团队，大家相互协作、支持与激励。共同实现突破，改变患者的生活。一起共创更好的未来，你准备好了吗？

加入我们的诺华网络：这不是您心仪的职位？欢迎加入诺华人才社区，与我们保持联系，及时了解合适的职业机会。您也可以关注诺华集团招聘微信公众号及诺华集团招聘微信视频号。

薪酬与福利：您可以前往诺华官网了解我们帮助您实现个人与职业发展的举措。

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up. You can follow us via Novartis Recruitment WeChat Official Account and Novartis Recruitment WeChat Video Account.

Benefits and Rewards: Go to Novartis career website to learn about all the ways we’ll help you thrive personally and professionally.

Account Management

Selling Skills

Cross-Functional Coordination

Negotiation Skills

Ethics

Conflict Management

Influencing Skills

Communication Skills

Healthcare Sector

Customer Insights

Technical Skills

Compliance

Commercial Excellence