Mission:

The IWC Boutique Manager is in charge of implementing the retail strategy, managing the boutique and boutique staff, the daily operations and of building customer relationships. He/She runs the boutique-business in a self-dependent way plays a critical role in the organization and representation of the brand’s ultimate services and acts as a sales leader.

Responsibilities:

 Leading boutique-operations and the team in an efficient manner by example

 Responsible for the operations and result of the boutique; sales, client experience, operations,

 profitability

 Building and maintaining strong relationships with clients and stakeholders as well as office team

 Know IWC’s history, products and partnerships as well as the watch industry

 Identify business needs and turn into individual actions and objectives

 Monitor, assess and manage performance to ensure the achievement of set targets and boutique KPIS

 Host clients and other stakeholders with the ability to provide outstanding personalized customer experience

 Establish strong personal relationships with clients from different backgrounds

 Engage in CRM-activities such as prospect follow-up on a daily basis

 Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients

 Maintain the boutique according to global IWC visual merchandising standards

 Conduct in-store training and daily briefs

 Monitor and assess team and individual performances

 Develop, motivate and retain the team. Identify, recruit and develop talents and new team members

Profile:

 4-5 years of boutique management experience or equivalent experience in hospitality

 Strong leadership skills, high emotional intelligence and general education

 Ability to lead and develop talents / team members

 Perfect understanding of client satisfaction, luxury experience and strong sense for etiquette and human behavior

 Strong selling skills and result-oriented

 Able to adapt approach individually to respective client

 Open and outgoing personality

 Team player with good interpersonal competences and empathy

 Excellent communicator with ability to develop strong networks

 Fluent in local language and English and ideally one more relevant tourist language

 Applicants with background in Sales or Hospitality preferred

 Manifest customer centricity mindset in all aspects of the business to ensure client-centric experience