In this environment we are looking for a Solutions Delivery Manager to join our team IMS Solutions Delivery (ASOIAC) in Chengdu, China at the earliest possible start date. 

What can you expect from us?

Reporting to the Head of Solutions Delivery - China, you will be working with our colleagues worldwide. You will be based off-site at one of our external Airline and MRO customers, being responsible for the lifecycle of complex Managed Solutions. As a Solutions Delivery Manager, you are the bridge between the Solutions customers and our internal functions, ensuring operational performance in-line with contractual standards. You have the opportunity to lead continuous improvement initiatives that ensure seamless interaction between internal and customer operations whilst gaining priceless experience throughout the value chain.

Job objectives

• Ensure IMS contract and cost target fulfilment
• Ensure integration in customer processes
• Ensure customer satisfaction 
• Ensure parts availability at time of need

Primary responsibilities

Manage operations according to contract

• Lead the local team delivering the IMS service 
• Manage day-to-day IMS service operations.
• Manage integration within the customers operations and ensure appropriate information flow throughout the Satair organisation & supply chain.
• Generate & manage the ramp up plan for programme start or new fleet integration.

Manage related interfaces

• Perform customer stakeholder management and act as antenna for any kind of information that should be brought back into the internal organisation.
• Ensure close cooperation with the internal Satair functions
• Ensure close cooperation with the internal Airbus functions, in particular the CSD & Field Service community.
• Ensure best practice exchange with the other customer teams and support in bottleneck situations.

Ensure cost efficiency

• Provide high quality input for internal budgeting such as yearly AOP and Forecasts as required.
• Manage/support any relevant continuous improvement activities.

Secondary responsibilities

• Provide high quality responses related to any customer or internal requests
• Provide inputs to and monitor operational KPIs
• Coordinate and prepare reports on operational topics and actively participate in customer meetings
• Prepare and support any customer visits from central teams and/or management.

General

• Comply with Satair’s mission, values and Quality Management procedures
• Comply with Satair’s guidelines on Ethics & Compliance
• Understand, share and live the Satair values
• Keep the direct reports informed of the status of agreed tasks and of any critical problem areas
• Comment/advise on unsatisfactory situations within the organisation, and propose potential solutions for improvements
• Identify and offer suggestions to improve efficiency
• Be well informed about and familiar with the latest developments at Satair
• Have excellent inter-cultural skills
• Contribute towards a positive and inspiring working environment
• Personal & interpersonal skills
• Customer minded with a strong intercultural awareness.
• Strong analytical skills; ability to see the bigger picture and derive mid to long term recommendations
• Capability to understand the customer perspective, escape from existing standards, propose innovative solutions and translate this for the internal organisation
• Diplomatic sense and ‘out-of-silo’ mind-set, ability to build successful relations across functions
• Excellent communication and presentation skills
• Think and resolve problems independently, quickly and efficiently
• Possess strong ethics and integrity
• Excellent time management, multi-tasking, and organisational skills
• Ability to work under the pressure of deadlines
• Ability to defend Satair Group’s business and limit financial risk
• Ability to build successful relations across functions and with all stakeholders
• Self-driven, positive, proactive and with a can-do-attitude
• Willingness to travel
• Professional skills
• Minimum 10 years working experience
• Excellent communication and presentation skills
• Effective organisational and planning skills
• High degree of aviation business understanding specifically in the area of spares support, supply chain management and A/C maintenance
• Technical and process oriented background with the ability to understand and interpret technical documentation and drawings
• Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues
• Strong knowledge of data analysing applications such as Microsoft Excel
• Working knowledge of SAP R/3
• Management & leadership skills 
• Strong leadership skills
• Ability to bridge distance for outstation management 
• Strong stakeholder and relationship management
• Ability to address critical points diplomatically
• Ability to receive and address feedback 
• Clear target setting & follow-up
• Strong ability to prioritise issues and raise relevant issues
• Ability to recruit people and instruct and train new team members