Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. Business: CTO Infrastructure Principal responsibilities Primary Responsibility is to support all WIFI severity incidents globally being the SME point of contact. Have detailed working knowledge of WIFI infrastructure – Juniper/MIST would be preferred. Possess expertise in managing Wi-Fi infrastructure. Expertise in handling wireless network troubleshooting to deliver desired performance or break-fix. Working with other IT teams including Incident Management during crisis and represent Connectivity. Working as part of a global team of Network Support Specialist. Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis. Drive down infrastructure service outages and repeat failures. Ensure global standards are set and adhered to. Work with WIFI engineering team and Vendor to continuously improve the service. Be willing to provide on-call support on a rotational basis – which is financially rewarded.

Strong technical skills for handling Wi-Fi Technology – Juniper/MIST preferred but not essential.

8+ years’ experience at Network production support or operations, ability to learn and support various telecoms areas like contact Centre monitoring and support, Data Network Monitoring and support and associated technologies.

Troubleshooting, diagnosing, monitoring and resolving end customer issues and system problem software and other network and system problems.

Good understanding of Data Networks Topologies and protocols.

Strong drive to improve the services we provide to our business.

Need to be a good team player and able to collaborate at all levels.

Understanding of Working to ITIL/Agile Standards/Framework.

Willingness and ability to learn new telecoms technologies and supporting tools.

Strong English communication skills and be able to communicate at all levels within the business, and strong writing skills.