Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Analyst, WPB Global Transformation.

Business: Global Transformation

Principal responsibilities

Content heavy role –Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise. Stakeholder complexity –Business Analysts will often need gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions.

They will often attend and lead these meetings or workshops with no GCD supervision. Multi-disciplinary –Business Analysts need to be able to shape business requirements and solution designs Value Creation: Employs an improvement mind-set to identify and define issues or problems that are less obvious

participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve Uses systemic thinking and creativity in devising solution options Evaluates relative costs, benefits and obstacles of potential solutions before implementing Articulates or translates complex information in clear, meaningful and structured way to suit audience Understands the Group’s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward. Questions small-scale business decisions that do not demonstrate alignment to the Group’s commercial strategy

Anticipates issues and risks and acts to mitigate these quickly

handles any unforeseen roadblocks swiftly and effectively Thinks ahead to identify potential risks to service or performance and deals with them proactively

effectively manages review processes to identify quality issues early Builds effective working relationships with analysis and design teams in our delivery partners and works well with external

Operational Performance: Defines requirements management processes and designs detailed business solutions and structures based on business requirements

challenges business intent in a constructive manner Identifies areas of impact on the target operating model and designs activities to mitigate impact Manages requirements traceability through design and delivery Utilises financial skills to develop a high level business case, considering investment and high level benefits Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues) Manages the change audience through the commitment curve with communications, training and development

Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost) Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope Supports project or programme resourcing activities Allocates tasks and objectives to other analysts on a project or programme Capability and People Development: Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams

Ability to read/type and speak in English and Chinese is crucial.

Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques

A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery

Outstanding understanding of HSBC Group structures, processes and objectives

Very strong knowledge of the external environment –regulatory, political, competitors etc.

Basic Business reengineering knowledge

Business analysis, requirements gathering and design techniques

Change management and implementation management techniques and approaches

Fluency in Cantonese is mandatory, as the role requires communication with Cantonese-speaking stakeholders.

Advanced project management skills, including project planning, resource management, risk management, and stakeholder management.

Proficiency in project management tools and techniques.

Familiarity with agile methodologies (e.g., Scrum, Kanban) and project management frameworks (e.g., PMBOK).

Proven track record as an outstanding analyst, consultant and/or project manager

Overall financial services industry knowledge with specific functional expertise

Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects

Exposure to business case development and a sound understanding of how design enablers underpin business benefits

Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).

Effective communication, inter-personal and negotiating skills

Excellent decision making and problem solving ability

Sound judgmental skills to identify and resolve problems

Experience of managing resources using appropriate communication, delegation and planning skills

Ability to motivate and lead people, employing appropriate management styles

Proven ability to work across regions whilst maintaining a global perspective

Proven ability to work with senior stakeholders and business sponsors

Business Analysis & Design

Achieving Excellence

Delivery at Pace

Impactful communication

Business Case and Benefits Realisation

Change and Implementation Management

Planning and Plan Management

Stakeholder Management

Problem Solving and Critical Thinking

Collaboration

Commerciality

Process Re-engineering

Resource and Team Management

Consultancy