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We are currently seeking an experienced professional to join our team in the role of Consultant Specialist

Business: CTO Infrastructure

Principal responsibilitiesAnalyze business process requirement, data model design, system design and develop the service in accordance with IT standards, under DevOps and Agile principleDevelop value-added features in ServiceNow platform to support our ITSM processesProvide timely production support, root cause analyses and trouble shootingProvide professional consultancy and support timely for users' queries or requests.Maintain close communication with other IT teams and coordinate IT related stakeholder activities.Actively engage in continuous improvement objectives defined by the IT Service Management controls.Take ownership of assigned tasks and execute them as per agreed timelines and with minimal supervision

Experience in complex SaaS service data model design, solution design, development and hands-on production troubleshooting skills

Experience in SaaS platform performance, reliability and observability improvement

Proficient in Java / Javascript / Python / SQL

Experience in DB performance improvement.

Proficient in CI/CD pipeline, test automation framework

Familiar with Agile, RAD, Prototyping, DevOps methodology and to use JIRA, Confluence.

Familiar with ServiceNow implementation and support

Fast learning capabilities and self-improvement awareness

Great collaboration and communication skills

Operational experience and knowledge of IT Service Management principles and methodologies including change, problem and service level management, ITIL Foundation Certificate would be a plus

Rich experience in customer services and support

ServiceNow certification like Certified System Administrator, Certified Application Developer would be a plus

Cloud certification like Ali Cloud, GCP, AWS would be a plus