Some careers have more impact than others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business: CTO Infrastructure

Principal responsibilitiesSupport Service Continuity ITSA NFRs (Non Functional Requirement) as part of service onboarding process.Manage complex ITSA project scenarios and first level escalations.Conduct SERV.3 control governance checks for ACTIVE services of multiple regions.Lead IBMi Role swap co-ordination for multiple regions.Provide Service Resilience consultancy to Project Managers & IT Service Owners of all major regions Globally (UK, Europe, MENAT, North America, Canada, APAC) across multiple lines of business within HSBC.Chair meetings with PMs/ITSOs/Project Teams in relation to NFR process and procedures.Lead Data Centre Loss exercise coordination for multiple regions.Understand and execute Service Resilience policies and procedures in accordance to FIM requirements.Contribute in Audit investigations, preparing response to audit, designing solution on back of audit findigs.Adhere to team’s operating model and deliver as per delivery quality parameters of the team.Participate in UAT testing for changes in SCOTT system.Propose and lead ideas for process improvement and/or automation.Collaboratively work with all regional team members within DCSR.

Excellent verbal and written communication skills in English language.

Must be able to confidently hold discussions with managers without getting pressurized.

Have analytical and self-driven approach

A good team player with the ability to collaborate with peers from across geographies.

Flexible enough to stretch self as per work requirement

ITIL Foundation certified

Prior experience of working in Service Resilience (Continuity) area would be an added advantage

Prior experience of working in large organization with infrastructure in all major global regions would be an added advantage

Knowledge of Aws/GCP/Azure would be an added advantage.

Any experience in software Testing would also be good to have.

Flexible to work in rotational shifts (Note: Mostly the candidate would be expected to work in normal working hours, however due to work or coverage requirements sometimes candidate would require to work in UK shift hours. Also, candidate should be flexible to work over weekends and/or during odd hours to support big events like IBMi roleswap or DC loss exercises. There are no night shifts for BAU work. All shift allocations are discussed and agreed in advance on a regular basis with the team.

External Cloud knowledge but not essential

Drive project from scratch to success

Experience in HSBC Service Management and Governance processes and tool