Main Responsibilities & Tasks:

Sales Forecasting and Planning Support:

• Assist the Key Account Manager in Rolling Forecast preparation and performance tracking.

• Analyze historical data and customer demand trends to support the development of accurate demand plans.

• Drive dynamic adjustments of safety stock to balance inventory turnover and on-time delivery performance.

Cross-functional Collaboration Support:

Collaborate with the CE Team:

•Gather end-customer feedback and drive product/service improvements.

•Establish a rapid response mechanism for exceptional orders to enhance customer satisfaction.

Collaborate with the Finance Team:

•Negotiate and develop accounts receivable terms for customers to optimize cash flow.

•Monitor payment collection progress, identify overdue accounts, and coordinate resolution.

Collaborate with the FAS Team:

•Track the progress of product quality complaint resolutions and share relevant updates in a timely manner.

Qualifications & Skills:

•Bachelor's degree or equivalent combination of Sales, Business Administration, Supply Chain Management, or a related field. A background in Biotechnology or Life Sciences is preferred.

•At least 3 years of experience in sales support, supply chain or customer quality management in a B2B environment, at least 1 year of inside sales experience is preferred.

•Strong cross-functional communication skills with the ability to effectively resolve conflicts.

•Excellent project management, problem analysis/solving capabilities.

•Basic financial knowledge is preferred.

•Proactive, result driven with the ability to multitask efficiently.

•Solid reading & writing and acceptable oral speaking in English.