Summary:

This role is responsible for driving customer engagement, loyalty, and lifetime value through data-driven/action-oriented CRM strategies and impactful clienteling activities in Delvaux China market. The role requires a blend of strategic planning, analytical prowess, and cross-functional collaboration from HQ to regions to deliver measurable business results.

Main Responsibilities:

Precision Client Acquisition, Conversion & Retention

· Develop and execute a comprehensive client acquisition strategy, targeting high-net-worth individuals and potential Delvaux

customers.

· Identify and recruit high-potential clients, nurturing relationships through exclusive events, private appointments, and personalized

outreach.

· Collaborate with Client Experience, Retail and Marketing teams to create bespoke experiences for high-end clientele, and support

retail activations in boutique.

· Develop and execute strategies in boutique to increase client retention, ensuring high engagement and loyalty with clients.

· Track and manage the client pipeline, ensuring timely follow-up and consistent communication.

· Achieve and exceed targets for new client acquisition and new client business generated.

Market Intelligence & Analysis

· Develop and execute a comprehensive CRM strategy aligned with global guidelines, tailored to the China market across all

channels.

· Lead CRM data analysis to generate actionable insights, including customer segmentation, lifetime value (LTV), and purchase

behavior trends.

· Stay updated on industry trends and local competitor actions to engage ultra-high-net-worth individuals (UHNWI) and affluent

clientele.

· Provide insights to senior management regarding client preferences, market trends, and growth opportunities.

Cross-Functional Collaboration

· Partner with Marketing, Retail, and IT teams to align CRM initiatives with brand campaigns and omnichannel objectives.

· Provide training to retail teams on CRM tools, clienteling best practices, and data entry standards.

· Communicate store-level feedback to refine strategies and ensure operational alignment.

Requirements

·      Bachelor’s degree in Business, Marketing, or related field.

·      5-7 years of experience in luxury retail, especially in high-end sales areas such as fine jewelry, exotic items, or custom products.

·      Advanced proficiency in data analysis (Excel, SQL, Power BI/Tableau) and CRM platforms.

·      Strong project management skills to juggle multiple initiatives and vendors.

·      Fluent in Mandarin and English; French is a plus.

Personal Qualities:

·      Creative, entrepreneurial mindset with a passion for luxury and customer-centric innovation.

·      Exceptional communication skills to collaborate with internal stakeholders and external business partners.

·      Proactive problem-solving and ownership of tasks from conception to execution.

·   Presentable, highly-motivated, adaptable and self-starter

Desired Qualities

·      Deep understanding of luxury consumer behavior and trends in China.

·      Ability to build and leverage a high-value network.

·      In-depth knowledge of the luxury market, including consumer behavior and industry trends. Expertise in luxury craftsmanship,

materials, and customization processes is highly valued.