Some careers have more impact than others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.We are currently seeking an experienced professional to join our team in the role of Delivery Manager.Business: Global TransformationPrincipal responsibilitiesPlans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in Business Transformation Frameworks(BTF). Identifies and intervenes where there is slippage and variance from plan.Proactively monitors project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle. Takes ownership of critical issues and ensures resolution within agreed timescales and implements mitigating plans against identified risks and issues. Escalates when needed to the Programme Manager (remaining calm, knowing when to escalate, and escalates with possible solutions).Collaborates and builds positive stakeholder and business partner relationships providing regular updates to resolve high priority issues affecting the projectObtains buy-in from the project sponsor, Steering Committee and other business partner stakeholders for all key project plans, commitments, and changes including requirements, quality assurance plans, budget, schedule, and scope changesAnalyses management reports, and derives insights from it to drive the right business decisionsSets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying andPromotes pace and energy within the team and leads by exampleKeeps focus on the medium and long term goals and the Group’s values particularly when under short term pressureManages change and implementation within the business to ensure the change lands well and sticks, contributing to benefits realisationManages project closure and handover to the businessOperational Performance:Produce a well-defined project plan, identifying the key milestones and assigning responsibilities / resources in line with Compliance Transformation Project Management Framework.Provides timely reports on project status, risks and issues, evaluating project performance based on management information using standardized metrics and templates in Clarity.Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are consideredPromotes and takes accountability for project quality

identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are takenCapability and People Development:Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experienceDefines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource requestActs as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams

Understanding of the project lifecycle

Business Transformation Frameworks and best practice techniques

Agile / scrum methodologies of project delivery

Understanding of key activities for Change Adoption

Knowledge of project management tools such as Clarity/ JIRA/ MS Project

Understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders

Domain knowledge on any of the following: Retail Banking, Commercial Banking, Risk, Compliance, Payments &understanding of the purpose, value, culture and fundamentals of Compliance Transformation

Given a majority of projects are Hong Kong/ China/ Taiwan facing, ability to speak/understand Chinese – Mandarin / Cantonese is a must

Relevant experience on complex projects across countries or regions

Organizational skills and ability to pick up work right away

Understanding of banking and/or financial services industry and/or shared services organizations

Delivering significant change and collaboration with stakeholders across locations

Ability to interact and influence stakeholders at appropriate level

Self-driven approach

Problem solving ability with adherence to deadlines and tight timeliness

Experience in project tracking (setting up project plan, managing risk and issue log, reporting and governance)

Experience in Change Adoption processes - Plan and implement change intervention to enable smooth transition and embed changes and transition to business as usual, from requirements gathering, communications till training final user

Experience with transformation changes Design & Initiation (D&I) are an advantage

Planning and Plan Management

Risk and Issues Management

Global Mindset

Decision Making

Lead Self and Others

Business Case and Benefits Realization

Change Adoption

Financial and Budget Management

Tracking, Reporting and Governance

Stakeholder Management

Resource and Team Management

Project management certifications (PMP, MSP, Prince 2 or Agile PM) are an advantage preferred / required

Any relevant local banking qualifications such as ACIB (Associate of the Chartered Institute of Bankers) – Preferred