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您喜欢创造和创新。您永不止步，追求更好。您勇于承担责任并取得成果。您喜欢成为团队的一员。最重要的是，您希望自己的工作是重要的： 欢迎来到我们的世界！在 Sonova，我们将声音带入生活，创造感知。我们创新的听力保健解决方案帮助数百万人享受生活中的难忘时刻。
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职位目的：
高效执行订单全流程操作，确保订单处理准确无误，支持团队达成订单准时交付，并通过优化供应链协同机制，提升用户满意度，团队协作助力团队战略目标达成 Efficiently execute the entire order process operation, ensure accurate order processing, support the team to achieve on-time delivery of orders, and improve customers’ satisfaction through optimizing the supply chain collaboration. Teamwork helps achieve company’s strategic goals.
职位职能：
1. 订单处理与执行 Order Processing & Execution
- - 负责客户订单的接收、录入及基础审核，确保信息准确无误Receive, enter, and perform basic review of customer orders to ensure accuracy.
- - 对于大订单、异常订单具备与客户提前沟通、以及一定的异常处理能力Have the ability to communicate with customers in advance and handle exceptions for large and problematic orders
- - 跟踪订单执行进度，及时向主管反馈异常情况（如延迟、缺货等）Track order progress and promptly report exceptions (e.g., delays, shortages) to supervisors.
- - 协助处理订单交付后的基础售后问题（如物流查询、单据补发等）Assist in post-delivery after-sales support (e.g., logistics tracking, document reissuance).
2.跨部门协作 Cross-functional Collaboration
- - 与销售、合同、市场、财务、培训等部门沟通，确保订单处理符合公司规定Coordinate with Sales, Contract, Marketing, Finance and Training teams to ensure that order processing complies with company regulations
- - 与物流、生产等部门沟通，协调订单优先级Coordinate with logistics/production teams to prioritize orders.
3. 流程支持与数据记录 Process Support & Data Recording
- - 执行标准化订单管理流程，定期整理订单数据并提交分析报告Follow standardized order management processes and compile order data for analysis reports.
- - 协助维护订单系统数据，确保信息及时更新 Assist in maintaining order system data to ensure timely updates.
4. 客户与投诉管理 Customer & Complaint Management
- - 处理并解决订单争议，协调客服、销售等部门降低投诉风险Resolve critical disputes by collaborating with CS/sales teams.
- - 定期回访重点客户，收集需求并反馈至产品/服务改进项目 Conduct client reviews and provide feedback for service enhancement.
5. 其他 Other
- - 承接主管授权的专项任务（如客户定制化流程设计）Lead special projects (e.g., customized process design).
