The SSO Strategy & Operations Country/Cluster Head is accountable for the implementation and execution of the global/hub strategy, key priorities, and function deliverables in the country/cluster. The SSO Strategy & Operations Country/Cluster Head oversees overall performance in the country/cluster, applies business insights to drive productivity and provides strategic input for the SSO Country/Cluster Head.

The SSO Strategy & Operations Country/Cluster Head is accountable for country/cluster communication strategy, information management and in-country/cluster SSO communication to internal and external stakeholders.

Key responsibilities:

•Collaborates and aligns with the Head Strategy & Operations/SSO Strategy & Operations Hub Heads to translate, implement, and execute the global/hub strategic plan in the country/cluster to support the organization to become the industry leader

•Provides country/cluster feedback and insights to the Head Strategy & Operations/SSO Strategy & Operations Hub Heads and ensures country/cluster needs are incorporated into the global/hub strategy as needed

•Drives successful execution of innovative key strategic projects in line with short-, medium- and long-term strategies

•Accountable for operational excellence, productivity, and performance in the country/cluster, in close collaboration with the SSO Strategy & Operations Country/Cluster Head, the SSO Country/Cluster Head Portfolio and the Country/Cluster Head Finance in alignment with GCO strategy

•Identifies country/cluster-specific opportunities, challenges, and risks, supports mitigation

•Drives innovation and change management processes, identifies strategic solutions to improve clinical study execution

•Drives implementation of country/cluster-specific communication strategy in line with global/hub strategy

•Leads implementation of information management and communication standards and their further development and optimization

•Supports global/hub information and transformation initiatives, change management and SSO evolution incl. culture and mindset change

•Analyzes external benchmarking, trends, and regulations in the country/cluster

•Provides country/cluster-specific input to be considered in the global/hub SSO strategy

•Represents SSO in any GCO-/GDD-wide initiatives in relation to Strategy and Operations when country/cluster representation is needed

•Supports the Country/Cluster LT to ensure that country/cluster-specific projects are in line with global/hub strategy

•Supports the Portfolio Head in country/cluster-specific study allocation strategy

•Collaborates with other SSO Strategy & Operations Country/Cluster Heads as well as Head Strategy & Operations and SSO Strategy & Operations Hub Heads to build a strong and aligned functional network

•Promotes a compliance culture advocating the adherence to highest standards and ethical integrity, ensuring human subject protection and reliability of trial results at all times

Essential requirements:

•Bachelor’s Degree in life sciences required

Advanced Degree in scientific or business preferred

•Fluent in both written and spoken English

•Country language is of advantage

•Minimum 8 years’ experience in pharmaceutical development, preferably in clinical research, and/or monitoring clinical trials

•Experienced in Operations and Strategy of pharmaceutical development processes and in technical approaches

•Thorough understanding of the international and national aspects of drug development process, including expert knowledge of international standards (GCP/ICH), health authorities (FDA/EMA), local/National Health Authorities regulations and Novartis standards

Desirable requirements:

•Demonstrated thorough change agile mind-set

•Business management and applied insights experience preferred

•Demonstrated Experience in performance management and productivity projects

•Demonstrated leadership in leading cross-functional teams

•Demonstrated application of quantitative approaches to re-designing processes, improving productivity and/or improving efficiency

•Organizational awareness, including experience working cross-functionally and in global teams

•Good strategic thinking skills

•Demonstrated matrix management skills and ability to influence without authority

•Excellent communicator and presenter (oral and written), ability to communicate to Sr. Leaders

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