Key Responsibilities & Accountabilities:
· Zone Service Target Achievement: Accountable for after-sales service revenue, parts sales, customer satisfaction, and other metrics within the assigned Zone.
· Service Policy Implementation & Execution: Ensure effective execution of company after-sales service policies, warranty regulations, and parts supply policies at the dealer level within the Zone.
· Dealer Service Guidance: Guide dealers in improving service quality, optimizing service processes, and provide technical support and parts management advice.
· Customer Satisfaction Monitoring: Monitor Zone customer service feedback, assist dealers in handling complex service complaints, and enhance customer satisfaction.
· Service Quality Control: Regularly inspect dealer service facilities, tools, and personnel qualifications to ensure compliance with company service standards.
· Parts Sales Support: Assist dealers in increasing parts sales and optimizing parts inventory.
· Cross-functional Collaboration: Collaborate with the Zone Sales Manager and Zone Marketing Manager to ensure synergy across sales, marketing, and service within the Zone.
· Support to develop regional VM plan: Support to develop regional VM plan, ensure the plan fulfillment to achieve target.
· Dealer visit plan submission: Propose weekly dealer visit plan base on current business needs, work out visit objective and align with regional manager. Submit visit report in time after dealer visit.
Qualifications & Competencies:
· 5+ years of experience in automotive after-sales service, with at least 2 years in regional marketing management.
· Strong capabilities in service management, technical support, and communication/coordination
· Familiarity with automotive service processes, parts management, and technical support.
· Ability to travel as required, mobile
· Can do attitude and team spirit; Able to think strategically, willing and able to roll up his/her sleeves to help implement
· Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships with internal and external partners and stakeholders
