Accountabilities

The jobholder is responsible for:

• Supporting  setup and performance of engineering related processes,
• The setup, oversight, delivery and performance of the RIC deliverables and their coordination, including:
• The scheduling and management of the RIC monthly meeting and RIC Management Meetings (yearly),
• The gathering and follow-up of all actions identified as part of the RIC,
• The implementation of  the necessary process and its regular update according business needs,
• The definition/update/support of a dashboard/Visual Management Platform and any other reporting tool dedicated to the activity,
• Continuous improvement of RIC process through regular exchanges with worldwide RIC network jobholders
• The management of the different engineering stakeholders:
• The follow-up of actions implementation with Customer/FHS local & central teams in regards with FHS components,
• The collection of data not available in FHS engineering, through Customer, to:
• Assess importance of an LRU in terms of financial and/or aircraft performance,
• Perform in depth technical investigations in order to define short and long-term position,
• Airline Engineering demands related to:
• FHS TRM organization (every 6 months), including the definition of agenda and the organization of on-site technical reviews with AIRBUS staff and suppliers,
• Process mapping update,
• The support and coordination with Airbus internal stakeholders of forced/monitored retrofit campaigns
• FHS MISdata update,
• Benefiting from his footprint in HKG to manage TRM or any other customer deliverables outside his RIC perimeter in customer premises

Dimensions

Operating Budget: significant impact on FHS/TSP components reliability through analysis & deliverable which impact AIRBUS FHS Investments and Direct repair costs. Other budgets:

Other dimensions relevant to the position: 

Direct interface with:

• Customer (CPA & PAL)
• Suppliers (OEM/ MRO / Warehouse),
• Local & Central FHS teams,
• Airbus Support & Services organization in TLS ,
• In Service Engineering
• Program Support (local and central)
• Supplier Management & Procurement
• Marketing & sales
• …

Main activities

ENGINEERING PROCESSES

• Ensure adequate implementation and continuous enhancement of engineering processes between Customer, 1SYR and FHS for the following processes:
• Manage Reliability Control Programme (RCP)
• Manage Component Reliability,
• Manage Rogue Unit,
• Manage Reliability Improvement Committee (RIC),
• Manage Component Modification,
• Manage Component Data Approval,
• Manage On-board Data Security Management,
• Manage Aircraft Maintenance Schedule update,
• Manage TCI (Time Controlled Items),
• Represent AIRBUS FHS in necessary meetings hosted by Customer as necessary:
• Daily operational meeting,
• AOG coordination meeting,
• Weekly line maintenance pre-input meeting,
• ….

RIC PROCESS DEFINITION AND FOLLOW-UP

• Collect data from the field on in service events and components in order to gather the items impacting the customer A350 fleet performance or operations,
• Perform first level analysis considering operational/financial criticality in order to allow correct prioritization of the items,
• From first level analysis, identify top critical items and ensure their trend monitoring,
• Define/update the dedicated reporting tools in order to provide the customer & AIRBUS with the same level of information/visibility on top items and resolution of in service events
• Allocate the topics to the different stakeholders and give the priority level
• Coordinate with the customer, FHS Operations, Airline Engineering, In Service Engineering and Programme and OEMs, the organization of dedicated technical reviews for specific topics as required
• As required escalate top items which need to be fast tracked through AIRBUS dedicated processes or to top management (either through the flow-up/flow down process or through SCS/SBx management),
• Organize and manage the RIC meetings and RIC Management meetings with aim of presenting advancement of technical topics to Customer whilst protecting the main interests of AIRBUS: Customer satisfaction and contract financial efficiency.
• Support preparation and participate to the customer A350 Technical Review Meeting organized by AIRBUS Support Programme (yearly),
• Be part of the worldwide RIC Network with strong connections & exchanges with the other RIC jobholders to improve RIC process & efficiency, and be the back-up of other RIC job holder in the region

TECHNICAL ANALYSIS & INVESTIGATIONS

• With the support of Airline Engineering and field service representatives, perform technical analysis of component behavior, performance, Time Since installation… on A/C to support detailed components analysis performed by Airline Engineering
• In coordination with Airline Engineering, identify/propose soft time/health checks program recommendations to Customer and coordinate action relative to the implementation of those programs once validated,
• Make sure that the technical recommendation provided by the Airline Engineering team or through the flow-up/flow-down process or from In Service Engineering are implemented into operational tasks by the Customer team.
• Through active participation to the RCP (Reliability Control Programme)/MOR (Mandatory Occurrence Report), present to the customer the identified root cause and  related actions to be implemented by FHS/Customer to limit impact of a reliability issue .
• Provide relevant technical information to enable commercial analysis of reliability improvement measures (e.g. modification, soft-time program, health checks recommendations) as basis for validation from joint technical & financial perspectives and coordinate implementation of those programs once validated

TECHNICAL COORDINATION

• Collect data as required by the various teams (1SYR in Toulouse, 1SY, SBx, SCY,…) on components and monitor trends with the support from Airline Engineering TLS,
• Help collecting the data required to build claim dossier for Procurement to claim as per Supplier Support Condition clauses,
• As required, organize/participate in dedicated on-site reviews with AIRBUS people and suppliers. Organize technical reviews with OEMs when necessary.
• Support Airline Engineering demands on FHS MIS data update such as but not limited to creation of interchangeabilities, new P/N, update/creation of kardex positions, hard-time constraints.

Main Skills/knowledge

Graduation and technical skills:

• Educated to a 5-year degree level (or equivalent) specialized in aeronautical engineering or maintenance engineering,
• 3 to 5 years’ experience in aircraft maintenance and/or airline operations,
• Good knowledge of maintenance operations, configuration management and aircraft systems (Avionics, power plant, flight controls, Air management, Landing Gear,)
• Reliability management principles: MTBUR computation, root cause analysis and investigations, statistical method (Weibull)
• Good knowledge of AIRBUS Technical publications: AMM/MPD/IPC/TSM/MMEL/ FCOM/SBs/TFU/VSB/SIL,
• Good knowledge of AIRBUS Support and Services organization and related processes,
• IT systems and tools: FHS IS/MCA/MS Excel/MS PowerPoint/MS Visio/Google Suite

Soft skills and behavioral skills:

• Language: English (Fluent),
• Good communication & presentation skills:  daily interface with Customers  and Suppliers,
• Ability to work in multicultural teams,
• Good analytical skills (ability to manipulate figures) and synthesis skills (ability to summarize complex technical situations into simple recommendations),
• Strong negotiation skills (resistance to pressure  and sense of urgency),
• Ability to manage multiple task and projects,
• High level of autonomy (managed remotely from Toulouse),
• Strong proactivity and customer satisfaction mindset

Financial and contractual skills:

• Knowledge of FHS obligations and liabilities,
• Overall understanding of AIRBUS Supplier Support Conditions,
• General understanding of financial aspects: return on investment, Business case,…