Key responsibilities

1. Performance & Sales Strategy

- Analyze all relevant KPIs and implement all necessary actions with the aim of elevate the client engagement and boost sales performance. Such as sales KPIs, sell-through, client repeat rate, link/cross sale, new product/slow mover/High value sales push, peak. holiday sales and etc to identify growth opportunities. 

- Develop store-specific action plans to address performance gaps in all categories. 

- Partner with Merchandising to align inventory with local client preferences.

- Ad-hoc sales analysis 

2. Retail activation in events

- Coordinating with boutique managers on end-to-end planning/execution of VIP events (launches, private viewings, trunk shows, in store events, CRM events, HJ events,etc)

- Coordinating with Marketing, Merchandising and Retail teams on event organization, inventory, and client outreach

- Assist to oversee on-site execution (staffing, VM, hospitality) to ensure flawless luxury experiences. 

- Assist on post-event follow-up (new client acquisition, sales uplift) and refine strategies. 

3. Retail CRM & Clienteling Integration

- Train and coach store teams on CRM best practices: 

- Collaborate with CRM/Marketing teams to align loyalty programs with in-store execution

4. Operational Excellence 

- Conduct & implement the overall retail excellence strategy in China, special projects, operating plan and budget.

- Implement retail standard in accordance with brand guidelines to ensure consistency with overall image and service standard of the brand

- Being analytical and partner with retail training, retail OP team to take solid action plan in achieving retail excellence

- Well-versed with best practices and sharing with Regional and HQ team.