Performance Achievement & Therapist Training
- Develop and execute Cabin performance enhancement plans to achieve sales targets
- Improve Therapist’s service capabilities through professional treatment protocol training to directly drive Cabin business growth
- Motivate therapists to enhance service quality and drive business growth through premium services
- Monitor and optimize Cabin service processes to improve customer conversion and repurchase rates
Certification & Skill Development
- Provide appropriate skill certifications for therapists
- Collaborate closely with training team to enhance and adapt service programs according to facial and body treatment trends and local market needs
- Maintain reports to monitor therapist performance, set measurable goals and KPIs, and develop therapists' skills and capabilities
Operations & Brand Standards
- Ensure all Cabins maintain a premium client environment: comfortable and tidy treatment rooms, readily available products, and clean, fully stocked product displays
- Maintain thorough understanding of all promotions and special events
- Support luxurious treatment room and client experience by providing positive feedback and improvement suggestions.
(Assistant Manager) Project Management & Development
- Work closely with line manager to support all aspects of China Cabin projects, including creating new protocols and training curricula for Cabins and Spas
- Develop new protocols for Cabin services as needed
- Collaborate with Training and Marketing team to understand new product launches and ongoing support for existing products, incorporating new products into existing protocols or creating new protocols as required
