Operations management
* Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises
* Responsible for high level of customer satisfaction in the region or unit * Accountable for managing the Maintenance operations and ensuring the quality and profitability of service delivery
* Accountable for making sure that individual target setting and action planning takes place annually, and is followed-up in regular reviews (Field Operations Management Model FOMM)
* Accountable for cascading the FL and regional direction and targets to his/her team
* Accountable for making sure that individual targets are defined in the beginning of the year and adjusted if needed during the year
* Accountable for setting Individual Operations Plans for supervisors that which support them in achieving their objectives
* Accountable for following up the progress regularly
* Accountable for making sure that safety and business process are regularly audited, and needed corrective actions identified and implemented
* Responsible for driving the deployment and following up the progress of KONE Way initiatives in his/her area (e.g. Supervisor Role and Mobility, Field Service Management, Field Operations Management Model etc.) Sell
* Sets, communicates and follows received orders and monetary value sales targets according to market potential and FL unit guidelines
* Ensures in collaboration with FL repair sales manager that the correct offering and value propositions are available and used by operations team
* Accountable for his/her team’s received orders as well as that short and long term monetary targets are met, and that work is executed and invoiced
