主要职责
Main Duties
1、确保房务部保持正常高效率的运营，并保持下属各部门遵循酒店品牌标准和酒店的服务特性。
To ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically.
2、确保房务部的各项活动符合集团相关的战略，以及酒店各项行动计划的适当执行。
Ensures that the Rooms activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
3、在行政委员会中代表房务部的所有职能。
Represents the Rooms function on the hotel's Leadership Committee.
4、始终确保所有员工实现酒店品牌的承诺及提供超出客人预期的服务。
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
5、礼貌且高效地处理所有内部及外部客人的投诉及要求，并跟进确保问题圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
6、协同相关的部门经理，根据主要业绩指标主动对成本进行合理控制。
Proactively manages costs based on key performance indicators, working through the respective Heads of Department as appropriate.
7、持续不断地对当地、国内或国际市场趋势，和其他酒店运营进行评估，从而确保酒店的运营处于领先竞争位置。
8、以协助和灵活的态度与其他行政委员密切合作，关注酒店的整体成功和客人的满意度。
Works closely with other Leadership Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
9、监督并协助招聘筛选部门所有房务部员工。确保部门经理遵守酒店的招聘原则，依据素能来选择员工。
Oversees and assists in the recruitment and selection of all Rooms associates. Ensures that Heads of Department follow hotel guidelines when recruiting and use a competency-based approach to selecting their Associates.
10、 随着行业、公司和酒店的变化，对房务部职能作出相应调整。
Responds to changes in the Rooms function as dictated by the industry, company and hotel.
11、完成其他合理分配的职责和任务。
Carries out any other reasonable duties and responsibilities as assigned.
