负责嘉宾轩的每日正常运转。

Daily operations of the Regency Club.

始终确保所有嘉宾轩员工实现酒店品牌的承诺并提供超出客人预期的服务。

Ensures that all Regency Club associates deliver the brand promise and provide exceptional guest service at all times.

确保协助嘉宾轩员工提供给内部客人优质的服务。

Ensures that Regency Club associates also provide excellent service to internal customers as appropriate.

确保根据当日的预定要求，提前分房、同时恰当的摆放欢迎赠品。

Ensures that on day reservations’ requests are adhered to, and rooms are blocked in advance with welcome amenities are appropriately ordered.

协助贵宾及嘉宾轩客人的接待和入住登记。

Assists in greeting and checking-in VIP and Regency Club guests.

礼貌且高效地处理所有内部及外部客人的投诉及要求，并跟进确保问题的圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

维护客人与同事间的良好关系。

Maintains positive guest and colleague interactions with good working relationships.

经常亲自确认客人在入住登记和办理离店时能否得到尽善尽美的服务。

Personally, and frequently verifies that guests are receiving the best possible service during check-in and check-out.

在繁忙时期，确保嘉宾轩有条不紊的运作并且实现酒店品牌的承诺。

Spends time in Regency Club during peak periods to ensure that both areas are managed well by the respective team and delivers the brand promise.