1.Assists to ensure thatthe Food and Beverage activities are aligned with the respective CorporateStrategy, and that the Hotel Actions have been implemented where appropriate.

协助确保餐饮部运作符合其酒店策略，适当执行酒店规章。

2.Assists to prepare andupdate Departmental Operations Manuals as appropriate.

在适当的时候协助准备和更新部门营运手册。

3. Assists to conductregular divisional communications meetings and ensure that departmentalbriefings

and meetings are effective and conducted as necessary.

协助定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。

4.Ensures that allAssociates deliver the brand promise and provide exceptional guest service atall times.

确保所有员工遵循品牌承诺并始终提供优异的对客服务。

5.Ensures that Associatesalso provide excellent service to internal customers in other departments asappropriate.

确保员工同样在适当的时候为其他部门的内部客人提供优质服务。

6.Handles all guest andinternal customer complaints and inquiries in a courteous and efficient manner,following through to make sure problems are resolved satisfactorily.

礼貌而高效地的方式处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。

7.Maintains positive guestand colleague interactions with good working relationships.

与客人和同事保持基于良好工作关系的互动接触。

8.Establishes and maintaingood customer relationships with customers.

与客人建立并保持良好的客户关系。

9. Personally and frequentlyverifies that guests in the Outlet are receiving the best possible service.

经常亲自证实餐厅客人得到的是好的服务。

10.Spends time in the Outlet(during peak periods) to ensure that the Outlet is managed well by therespective Associates and functions to the fullest expectations.

在餐厅区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项活动达到满意度。