KONE · 通力前线

Service Designer (Senior)

30k-38k/月  /  5年  /   上海

今天 13:05 更新

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职位属性

  • 招聘类型:社招
  • 工作性质:全职

职位描述

KONE Innovation is a global multi-expertise team study next generation technology and product design, game-changing physical and digital products to inspire our customers and end users with engaging experiences. Our team is at the heart of customer experience, be it service, innovative and try out of product design. During concept study, customer behaviour is changing all the time and we see service design as a competitive advantage for us.

We are looking for an (Senior) Service Designer to join to the diverse group of professionals in KONE Innovation GCN team in Shanghai, China. Team members have wide range of competencies from business, design and various technology areas. We work closely with our partners and sub-contractors to get the top talent needed for the job at hand.

You will be in essential role of strengthening KONE Service Design methodology and practice. We are looking for a designer who has a strong know-how with a fearless challenger attitude. We hope to see a strong portfolio that reflects a range of projects and demonstrating high-quality Industrial Design outcomes.


Responsibilities and key activities

Collaborate with University:

· Focus on KONE priority technical themes.

· Select proper university teams for future technology study.

Create and maintain technical specification:

· Create technical requirement specification for concept project / Research case.

Create and select proposals of new technical solutions:

· Generate new ideas and create new solution proposals.

· Select best proposals for selection / decision making.

· Develop the technical solutions for given specs ensuring a) functionality, b) quality and reliability

c) cost d) manufacturability e) interfaces to other technologies, f) compliance with applicable

technical codes and standards.

Manage Engineering team for Execution of technical plan.

· Manage team performance.

· Control & steer the design work.

· Select and monitor performance of external resources (from approved list)

· Write Task assignments.

· Follow-up of task execution & controlling work quality

· Select sub-contractor.

· Communicate to technical stakeholders.

Develop Capabilities

· Develop capability.

· Gather and share know-how of technology.

· Provide practical rules for efficient use of tools.

· Provide support for concept engineers.

· Create performance improvement ideas.

· Create proposals for design guidelines

Authority to decide.

· Selection of technical proposal for concept / research case

· Selection of design methods


We offer.

· Fun, passionate and highly experienced teammates.

· Possibility to strengthen your skills and learn new things.

· Significant personal impact on the services we’re building.

· Opportunities to impact innovative services and solutions in a top-level company of this industry.

任职条件

Education and experience

· Bachelor’s or master’s degree in service design, Business, Strategy, Engineering, the liberal arts, or relevant.

· +5 years of experience in design organization or function.

· Agile multidisciplinary experience is preferred.

· Willingness to travel.

· Communication skills in Chinese and English, both written and verbal.


Behavioral competences

· Analysis and problem solving

Distinguishes between important information and irrelevant or minor details. Analysis information in a logical and systematic way. Identifies the cause or causes of a problem. Proposes practical solutions to address identified problems. Explores a range of possible solutions.

· Collaborating

Shares information widely. Treats others with dignity and respect. Respects different needs and viewpoints. Creates trust and a sense of team spirit. Maintains confidentiality and holds to agreements. Admits own mistakes. Obtains co-operation by active listening and sensitivity towards situations and people. Establishes strong working relationships and effective internal and external networks. Achieves consensus, closes deals or discussions with clear understanding of agreement.

· Innovation and creativity

Produces original ideas. Looks at problems from new angles. Seeks out new and innovative ways of approaching situations or tasks.

· Organizing and prioritizing

Organizes the information and resources required to complete project. Recognizes the urgency and importance of task and obtains clarification where necessary. Approaches tasks in a systematic manner. Prioritizes tasks and projects according to their relative urgency and importance. Organizes and manages their time effectively.

· Quality focus

Sets high quality standards for their personal output. Encourages others to meet high quality standards of work. Checks own output or that of others to ensure quality standards are met. Consistently delivers work of high quality. Maintains a focus on quality even when under pressure.

· Result focus

Focuses on the result and avoids distractions. Demonstrates a determined and committed approach to achieving results. Follows tasks and projects through to completion. Consistently delivers results. Sets challenging goals and aims to exceed expectations.

· Self-confidence

Demonstrates confidence in own ability to carry out a task or job. Is confident in the face of opposition from others when expressing their views. Openly takes personal responsibility for their decisions and actions. Presents themselves to others in a confident manner.



Professional requirements

· Maximum design impact by generating new opportunities by thinking creatively about business model, risks, experiments, and utilizing customer data actively.

· Passion for solving problems by bridging the customer needs and business-model possibility.

· Strong understanding about co-creation with customers and end-users.

· Passion for services which meet customer needs and deliver well-defined outcomes in line with company strategy.

· Experience of using service design mindset, tools, collaborating with business stakeholders.

· Hands-on understanding of service design methods, tools and processes.

· Hands-on experience with both quantitative and qualitative research methods.

· Strong experience in HCD methods and techniques to create measurable value for customers.

· Video editing and photographing as plus.

职位要求

  • 学历要求:本科
  • 工作经验:5年
  • 外语要求:英语