负责为酒店内外和客人之间提供灵活、高效地沟通与交流。

Responsible for facilitating efficientcommunications for guests both within the hotel and for externalcommunications.

 快捷、礼貌和准确地为本地及国际电话进行转接。

Connects local and international calls quickly,courteously and accurately.

熟练地应对各种紧急情况。在遭遇严重事件的状况下，保持冷静的头脑、警惕的神经和专业的判断力，并能高效地进行处理。

Acts proficiently in all aspects of emergencyprocedures. Remains calm, alert, andefficient in the event of a major incident or problem at the hotel andmaintains professional discretion.

熟悉餐饮方面的知识，以便于高效和礼貌的回应客人的询问。

Be fully conversant in all aspects of Food andBeverage outlets in order that all guests’ queries can be handled efficientlyand courteously

确保所有的预定、点单及等要求的准确，并快捷地传递给相关的部门。

Ensures that all reservations, orders, requests,etc. are accurately and quickly relayed to the correct department at all times.

保持高标准的个人形象和仪容仪表。

Ensures high standards of personal presentation andgrooming.

始终对个人行为负责， 并且积极展现酒店管理层和凯悦国际的形象。

Exercises responsible behaviour at all times andpositively representing the hotel and Hyatt International.

有一定的组织和管理能力，具有熟练的餐饮服务技能