This position is responsible for sales of Used Parts for Satair Chengdu reporting directly to the GM. In the position, the position works closely with other USM divisions in Satair to perform market research, monitor, report and carry out administrative duties of all activities within Material Sales of Used Parts for Satair

Chengdu.

Primary Responsibilities:

● Utilize aircraft Used Serviceable Material (“USM”) industry knowledge to establish and build USM business in China working closely with Satair Chengdu team

● Responsible for the order processing, administration and management of Material orders received from customers (airlines, maintenance and repair organizations – MROs and other customers/suppliers).

● Build and maintain strong customer satisfaction with quick response times as well as honest and qualified responses to all customer requests and inquiries.

This includes handling and timely follow up on quotations, orders, backorders, customer complaints and claims..

● Work closely with Product Managers to monitor teardown activity, and support customers on Used Parts requirements

● Coordinates with Repair Manager on prioritizing repairs to meet customer timelines

● Monitor customer PO activity for business unit, and perform market research on Used Parts as needed for sales

● Assist Finance Manager in collecting and clearing invoice discrepancies

● Work closely with Account directors in supporting customers needs on USM in China

Secondary Responsibilities:

● Ensure that customers receive full support for their orders issues. This includes the internal management of orders, actively working customer order backlog, addressing customer complaints related to material orders as well as the follow-up of customer requests in coordination with all the departments involved in spares ordering.

● Basic product knowledge to inform and advise customers on interchangeability of part numbers between different products.

● Measure and utilize key performance indicators (KPIs) in order to manage material order activity and producing order activity reports for customers, account team and management.

● Assist, coordinate and prepare reports on operational topics and participate in customer meetings as required.

● Directly contribute to the increase in customer satisfaction for the USM market related to customer order activity and enhance internal and external communication related to customer material order performance.

Qualified Experience / Skills / Training:

● Two to three years of experience in sales of USM

● Basic understanding of Airbus and Boeing airframe product lines.

● Basic understanding of IPC, and ability to look for interchangeability based on modification to a higher or lower dash number.

● Basic understanding of AMM with its relationship to removal and installation of aircraft component or LRU’s.

● Proficiency in working with MS Office (MS Excel, MS Word, MS Power point, MS Project).

Education / Special Qualifications:

● A Bachelor’s degree in Science or equivalent (Aviation degree preferred).

● Demonstrable successful experience in a wide range of communications including but not limited to public speaking, sales presentations, staff meetings and related activities.