Support customer to optimize existing applications, develop new applications, on ASML e-Beam Metrology & Inspection solutions, in order to enhance ASML Holistic Patterning technology adoption and increase ASML tool utilization at customer R&D and HVM.

Job Description:

Provide onsite product application support to customer yield engineering, metrology, and Litho teams.

Develop strong technical relationship with direct customer interface.

Manage product engagement with regular customer review meetings and bringing critical customer requirements to Account Team and RPM (Regional Product Marketing).

The ideal candidate will have excellent communications skills with a passion for problem solving in a pragmatic manner

More importantly feel proud that his/her own developed solutions get adopted and satisfied by customer.

Day-to-day activities includes front-line support at customer site with face-to-face interface as well as email and phone communications, characterizing issues reported, and driving timely solutions feedback to customer.

First line customer engagement role: working with customer daily on e-Beam Inspection & Metrology solution technical development. Drive and monitor ASML eBeam product & solution engagements at customer site.

Project ownership: provide necessary input to RPM project leader to define technical specs and timeline with customer

own SOW work-stream(s) and drive SOW execution.

Bring technical requirements or technical issues to RPM and Account team, with a sense connecting the impact to business.

Conduct onsite product training / knowledge transfer to customer.

Weekly reporting and tracking of customer engagement status

On-time reporting/escalation to AT (account team) and RPM upon business critical information/issues

Summarize BKM (best known method) and share within Apps team (extend to WW Apps team)

Travel: up to 30% travel required within China based on customer project

overseas travel is also required based on training/conference arrangement​

Qualifications:

≥Bachelor degree in Physical Sciences, Optics, Electrical Engineering, Chemical Engineering, Materials Science, Mathematics etc.

Solid knowledge of inspection & metrology tool usage

Customer M&I working experience is preferred

Strong in logical thinking, analytical and problem solving skills

Scripting (in Python, MATLAB) skill is a plus

Strong communication, plan & organization, x-sector collaboration and people/project leadership skills

Sensitive to dynamics at customer site

Strong interpersonal skills and ability to work effectively with different cultures

Fluent English speaking & writing skills

Organization:

Work within ASML eBeam business unit Sales and Business Development organization, and report to China Field Applications Manager of the eBeam business unit

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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