Job Description

- To ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically.

- Develops and maintains a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.

- Liaises closely with Sales and Marketing Department, ensuring the proper market mix and achieving maximum room revenue.

- Prepares and regularly updates Rooms Departmental Budget in close cooperation with the General Manager and Director of Finance, ensuring targets are met and costs are effectively controlled.

- Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards & Criteria and the Hyatt Hotels Corporation Rooms Operations Manual.

- Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.

Qualification

- High standards of personal presentation & grooming.

- Proficient in English listening, speaking, reading and writing.

- At least 2 years of experience in the same position in a luxury brand hotel.