确保客房部领班和客房服务员遵循品牌承诺并始终提供优异的对客服务。

Ensures Housekeeping Floor Butlers and Attendants deliver the brand promise and provide exceptional guest service at all times.

确保客房部领班和客房服务员适时的为其他部门员工同样提供优质的服务。

Ensures Housekeeping Floor Butlers and Attendants also provide excellent service to internal customers as appropriate.

礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

协助客房部经理通过多技能、多任务及灵活的日程安排最大限度地发挥员工的工作能力，以实现财政目标并达到顾客的期望。

Assists the Housekeeping Manager to maximise associate productivity through the use of multi-skills, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

协助客房部经理在确保实现服务承诺的前提下，尽可能地降低客房部的运营成本，根据主要的绩效指标前瞻性的控制成本。

Assists Housekeeping Manager to ensure that Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.

确保留存所有与酒店、公司、地方法规相关的财务记录；遵循财务记账，资金处理的规定；及时准确的汇报财务信息。

Ensures all relevant hotel, company and local rules, policies and regulations relating to financial record keeping areadhered to, including the timely and accurate reporting of financial information.

1.有同星级客房楼层工作经验

2.熟悉客房部专业知识

3.掌握熟悉客房管理、服务流程和质量标准