•Customer complaint relevant tasks:
•- Responsible for customer quality complaint case administrator for Asia Pacific region
•- Champion the response process, working with AP marketing, sales organization, plant and cross functional team to ordinate the activities of identifying root cause and generating corrective action with 8D report, tracking status and report to the hotline center to finalize the process
•- Work with central quality team to maintain and track the customer complaint related data
•- Customer relationship build up and enhancement, regular listen the Voice of Customer and sales
•- Regular customer visit and communication, lead and coordinate customer satisfaction issue.
•- Report to the customer complaint figure to headquarter and organize the periodic meeting.
•Maintain management system for different quality functions within AP region, including:
•- Deploy PT, PT-AC procedures in AP region, organize document training accordingly
•- Support and coordinate quality audit in the region
•- Initiate local working instruction according to case demand
•- Maintain local document system
•Quality method training:
•- Organize quality method training to the relevant departments according to AC request
•- Give new released procedure training to the relevant department to let people really understand them.
